Tuesday, August 16, 2022

Update on EFM slowness and instability issues. Tuesday, 8/16.

Early this morning, Tyler Technologies (the State's E-Filing vendor) released a new version of their EFM*. 

This release included new logging tools that they hope will allow them to diagnose the slowdown that occurred during the last EFM upgrade on July 22nd.

Unfortunately, this current upgrade has, so far, proved to be both slower and less stable than previous verions. That is disappointing. For now, we are urging patience while Tyler works to solve the problems with this latest upgrade. They are fully aware that it's a mess and are actively working to resolve the new instability issues.

As I'm writing this post, the EFM is down, with no ETA for a fix. We hope they'll get it fixed up before the end of the day, but if you miss a filing deadline due to this instability, please refer to our previous post on how Indiana's trial rules protect you in that situation.

This is frustrating. We are now approaching one month with the EFM running at roughly 1/3 of its previous speed, and know the situation is hard on you as well. We continue to cooperate with the State and Tyler to provide the information they need for diagnosis. We also remain committed to pursuing this until it gets fixed. 

* EFM = E-Filing Manager, the system through which all filings are routed to destination courts.


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