Tame your E-mail notices and ensure that everyone in your office is getting the notifications they need!
First, Your Spam Filter:
The first step will be to ensure that your spam filter knows which domains to allow. We have an up to date list of domains below that should be on your "Safe Sender" list:
- doxpop.com
- efilingmail.tylertech.cloud
- tylerhost.cloud
- tylerhost.net
- tylertech.com
- courts.in.gov
- mail.incourts.gov
- subscription.in.gov
If you don't have an IT department to do this for you, here are a couple of short videos describing how to do this on the most common email systems:
When Your Spam Filter Isn't The Problem, But You're Still Not Receiving Notices:
Another common issue is that either the sending system has the wrong address or has stopped sending entirely. This can get confusing because notices use email addresses stored in three different locations. Knowing which system you're having problems with is the first step, and the solution for each is slightly different:
Notice of Electronic Filing and Notification of Acceptance or Rejection come from the user section of the E-Filing Manager (EFM.) If you stop receiving these notifications, there may be two reasons:
The email address is wrong. To correct this, have your E-Filing administrator go to the "Users" section of E-Filing Administration and check your address there.
You are on the "suppression list", meaning your email server previously rejected a message, and so the EFM has given up on trying to even send emails. To solve this problem, call Doxpop if we are your E-Filing service provider. We can solve the problem quickly. If Doxpop isn't your service provider, you should call whoever provides your service.
Notice of Electronic Service comes from the e-service section of the E-Filing Manager (EFM.) If you stop receiving these notifications, there may be two reasons:
The email address is wrong. To correct this:
For Public Service Contacts, check the attorney's address in the Roll of Attorneys. (https://secure.in.gov/Apps/courts/portal/)
For Private Service Contacts, have your E-Filing administrator go to the "Service Contacts" section of E-Filing Administration and check the address(es) on the Service Contact that isn't working.
You are on the "suppression list", meaning your email server previously rejected a message, and so the EFM has given up on trying to even send emails. (See the section above for how to resolve this.)
Notices of Orders or Judgments come from the Odyssey system. If you stop receiving these notifications, call your local clerk's office, and ask them to check the email address for the attorney in their "Attorney Master" record. If it needs to be corrected, they can take care of that, and changing it in your county will resolve the issue for all counties.
What if Other People Aren't Receiving Your Notices?
Sometimes you'll receive an email Notice that says "E-Service Undeliverable". This always means that the opposing counsel has a problem with their email. However, the burden is on you to make sure service occurs anyway. Here's how to handle this:
Contact the person the E-Service couldn't be delivered to, so they know they need to diagnose their email problem. (Send them a copy of this article!)
While you've got them on the phone, work out another way to deliver the filing to them. Often you can just email the documents directly.
If you use Doxpop, you can also just give our support staff a call and they'll help you resolve any of these problems.
Even better, you can just use our in-app notification archive to avoid having to depend on email for any notice related to E-Filing. We don't think email is reliable, so we've created an alternative (and backup) system for our users that allows you to see and review notifications through our web site instead of depending on email. (Click here to learn more: https://blog.doxpop.com/2026/04/have-you-ever-missed-important-E-Filing.html)
