Wednesday, November 24, 2021

Doxpop offices will close 5pm EST Wednesday, November 24th in observance of Thanksgiving.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:


We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Thanksgiving break. If you have a real emergency, please send an email to support@doxpop.com which contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Monday morning.

Our offices will re-open at 8am on Monday, November 29th. 

Monday, November 22, 2021

A bug in the Clerk's Review Module is causing some documents to appear rotated. (It's not your fault!)

 A couple of Doxpop E-Filers have reported that the documents they uploaded appear to be rotated 90 degrees when the clerk reviews them. One person had their filing rejected because of this. This happens most frequently to people who scan their documents rather than saving to PDF directly from their word processor

Doxpop's support team investigated and learned that a recently released "upgrade" to the Clerk's Review Module has a bug that causes documents that are actually oriented correctly to display badly in the Clerk's office. The bottom line is that your documents are fine, and the problem is with software on the receiving end of the system.

If a clerk or court rejects your filing as "illegible" because it is displayed sideways, please refer them to Indiana Trial Court Technology. TCT is the group that provides technical support to the clerks and they will confirm that there's no problem with your documents and they should be accepted.