Friday, October 8, 2021

E-Filing may be unavailable during the Holiday weekend of Friday, 10/8 through Monday, 10/11.

During the upcoming Holiday weekend, Indiana Court Technology is rolling out a significant upgrade of the court-facing side of the Odyssey case management system. They have notified us that E-filing may be unavailable for subsequent filings during this process.

Here's what this means for Doxpop users:

None of our public access systems will be affected by this outage. You can continue to do searches for court cases, recorded documents, and tax warrants without interruption.

Our system relies on the State's EFM to accept e-filing submissions, so E-Filing on existing cases may be unavailable at times starting 8pm Friday, but the message from Court Technology says that it will be available for new filings and that work should wrap up Saturday.  We suggest that you go ahead and try to use the e-filing system as needed. If we can't connect to the EFM, nothing is lost because your envelope will be saved and you can just resubmit it later when the system is back up.

This potential outage window begins at 8 PM on Friday, October 8 and ends at 10 PM on Monday, October 11th.

Our office will be open on Monday, so if you encounter problems that aren't explained by the message above, or have other questions, please don't hesitate to email support@doxpop.com or give us a call at 866-369-7671.


Wednesday, October 6, 2021

How the USPS service changes affect Delivery by Doxpop customers

 

On Oct 1st, 2021 the US Postal Service implemented new service standards for First-Class Mail (FCM) along with some slight rate increases. We reviewed these changes and found they may affect users of our Delivery by Doxpop service. 

Here is a summary:

Service time-

Doxpop uses several different printing and mailing facilities in order provide a reliable, high quality, and cost-effective service. Our primary FCM facilities are located in Michigan and Arizona. 

Per the USPS announcement, FCM may now take 3-4 days for a piece of FCM to make it to its destination instead of 2-3 days in their previous service commitment. These new service standards describe the level of service we've often experienced this year, so we don't feel this change will amount to much difference in the delivery times you already see. 

If time is important we continue to suggest using the priority mail options which will continue a 1-2 day range delivery within Indiana. Note that Certified Mail is considered First-Class Mail, so we expect delivery times to mirror what we see with regular FCM along with delivery via FCM of sheriff's service. 

We will continue to monitor delivery times and if we see delivery times from the USPS slowing even further, we'll explore possible updates or changes to see if we can speed up that time.   

Costs-

Along with this change in service standards, the USPS announced a few minor increases in postage rates at least through the end of the year. Doxpop is committed to providing Delivery by Doxpop services at a reasonable rate and we want to ensure we have done our due diligence before adjusting the rates we charge for this service. We expect that we will have to increase our rates to compensate for increased costs, and will announce those once that decision is made. 

Our customers shape our services so if you have any feedback on how this may affect your business we want to hear about it. Contact our support team at 866-369-7671 or support@doxpop.com with any questions or comments.