Tuesday, September 13, 2022

It only takes seconds to have a Private Process Server handle civil process for your filing.

Doxpop wants to make your work easier, but more importantly, we want to help you do your best work.

Those goals come together nicely when we set out to automate methods that you may typically avoid because even though the method is better, it consumes too much time, forcing you to use a less effective but more expedient option.

Civil Process is one of the areas where some options are clearly more effective or appropriate, but may be cumbersome to manage. Over the last couple of years, we've been working to make all methods equally easy to use, so you can choose the best tool without hesitation.

Our most recent addition to the suite of civil process tools available to E-Filers is a Private Process Server. To accomplish this, we've partnered with Evolution Process Service. Evolution is based in Indiana and has a nationwide network for situations where your defendant lives outside the State. Here's a brief video showing how easy it is to have them serve your documents during the initial filing process. 






Saturday, September 10, 2022

The State System had some issues delivering service emails on Friday, September 9th.

 On Friday, September 9th, several filers notified us that they were receiving "Electronic Service Undeliverable" messages when E-Filing.

This is a message that you will normally receive when you try to use E-Service to notify a party of a filing, but that party's email account rejects the message. In that situation, the correct action is to contact the party and let them know something is wrong with the email associated with their service contact and then either do a "service only" filing after they've corrected the problem, or provide them with a hard copy.

Unfortunately, Friday wasn't a normal day. On Friday, dozens of people received these messages because of a failure in the State's EFM, which sends the emails with service notifications. If you received one of these messages on Friday, it is very likely that the intended recipient's email is fine, and you just need to do a "service only" filing to re-send the documents now that the problem with the EFM is fixed.

To do a service-only filing, just locate the the case as you normally would to do a subsequent filing, and then in the third section of the e-filing screen, click on the "Switch to Service Only" button before uploading the same documents you filed when you got the "Undeliverable" message.

Screen capture showing the service only button

When you are in service-only mode, the documents you upload are sent to all of the E-Service contacts attached to the case via verified delivery, but are *not* sent to the court, so this won't create a duplicate filing with the court.

Let us know if you have any questions about this! We're here to help.