Tuesday, October 18, 2022

Accessibility updates make it even more important that you use current and supported browsers


As part of our work to make our site more user-friendly for all users we'll be utilizing more current features available in modern browsers. 

This means to efficiently use our site you will want to make sure you are using a supported browser and using the most up-to-date version of it. 

In general, we strive to support anything released in the last two years and that continues to be supported by its publisher. This means the following browsers are supported by Doxpop:


*Note: Microsoft Internet Explorer has not been supported by Microsoft since June 15, 2022. Security and other updates for this are no longer provided by Microsoft and we strongly suggest switching to a supported browser. 

Version levels are somewhat fluid as time passes but largely we support these version levels and higher:
  • Microsoft Edge- 103+
  • Google Chrome- 103+
  • Mozilla FireFox- 102+
  • Apple's Safari- 15.5+
If you are unsure of your browser version we suggest you go ahead and update to the latest version. To help you out here are some instructions on updating each browser:

Edge:
  1. Launch the Edge browser and select the Options icon (three dots) menu from the top-right corner.
  2. From there, click on Help and Feedback > About Microsoft Edge.
  3. If a new Edge update is available, the downloaded will begin automatically.
Chrome:
  1. On your computer, open Chrome.
  2. At the top right, click the Options icon More.
  3. Click Help and then About Google Chrome.
  4. Click Update Google Chrome.
  5. Important: If you can't find this button, you're on the latest version.
  6. Click Relaunch.
FireFox:
  1. Click the menu button Fx89menuButton at the right side of the Firefox toolbar, go to "Help", and select "About Firefox". The About Mozilla Firefox window will open.
  2. Firefox will check for updates automatically. If an update is available, it will be downloaded.
  3. When the download is complete click "Restart to update FireFox"
Safari:
  1. From the Apple menu (Apple Icon) in the upper left corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update.
    1. If your System Preferences doesn't include Software Update, use the App Store to get updates instead.
  3. Install any updates or upgrades shown. The most up-to-date version of Safari is included with the latest version of macOS.

Thursday, October 13, 2022

We are working to better serve those with disabilities. Some changes may affect the way you work so be aware!


For the past few months, Doxpop has been working to make the E-Filing portion of our site more accessible (learn more here). Our goal is to conform to WCAG 2, level AA guidelines near the end of October, and it's looking like we'll meet that goal.

We've been working on this project for months. Up to this point, you may have noticed subtle changes to provide better contrast, better labeling for icons and buttons, or changes to ensure that using your browser's zoom feature gracefully increases the size of all elements on our pages without scrambling the layout.

However, we're now at the stage of the project where we're releasing behavior updates that depend on current browser versions along with carefully reviewing keyboard navigation and labeling of the fields you fill out on each page making sure that if you opt to use your keyboard instead of a mouse to move through the fields, the ordering makes sense. This is a not-so-subtle change.

First, if you run into new error messages or issues, make sure your browser is up to date as some of the features we're adding in the background rely on current versions. This is typically found in the About or Help option in your browser's setting menu. 

In particular, this means that if you've been using your tab key to quickly navigate while filing, and are the kind of user who moves very quickly through a filing, you should pay close attention over the next few weeks as some tab ordering may change on the pages you use.

We are also making sure our "action" buttons are consistently labeled to avoid confusion. For instance, in the past, we may have had a button labeled "done" in one place, and in another place labeled the button"save" to mean the same thing. These probably won't confuse you for more than a moment, but we want to make sure you know in advance of these minor changes.

The biggest changes to field layout and ordering are in our user and account administration pages, so the next time you need to do any administrative work in your account, slow down and take a second to re-orient yourself before you use the administrative tools.

Most of the changes we're making are intended to make it easier for users with visual impairment, colorblindness, or dyslexia to use our site. As we roll out these changes, we'd appreciate any feedback you can give us, especially if one of those conditions applies to you. It's one thing to meet a set of guidelines, but we'll know we've really made a difference if we hear that someone's work became a little easier.

Tuesday, October 4, 2022

Not receiving your notices from the E-Filing Manager? If you have an AOL or Yahoo email address, here's the explanation.

Update: We have been notified that as of 1:30 EST on 10/5, this problem has been resolved.


We've been notified that the company that administers email addresses ending in aol.com and yahoo.com is rejecting emails from the system that sends notices for the Indiana e-filing manager. (In geekspeak, the efilingmail.tylertech.cloud domain is blacklisted by yahoo.)

What that means is that if Yahoo or AOL is your email provider, you may not have received your email notifications for filings submitted on or after Tuesday, 10/4. 

Tyler Technologies is currently working with Yahoo to get this resolved, and we'll update this post as soon as that happens.

What to do in the meantime? 

If you are a Doxpop customer, this is a great time to learn about the "notifications" tab in the top right corner of your screen. We are aware that email isn't always reliable, so we save all of your submission, acceptance, rejection and service notifications for you, and you can always find them in this section of our website. If you're new to the notifications tab, give our helpful support team a call at 866-369-7671 and they'll give you the quick tour so you're no longer dependent on email.