Nope, Odyssey Is Not Being Shut Down.

 A couple of Doxpop customers contacted us today because one of the other E-Filing Service Providers sent them a solicitation asserting that Odyssey (the Case Management System used by Indiana Courts) is going to be shut down.

That is not correct. (Also, in case you were worried, the sky is not falling either. 😉)

What *is* happening is that in the first week of December, the State Court is going to be replacing the EFM (E-Filing Manager) that Doxpop and other E-Filing Service Providers use to submit your envelopes to the Courts.

When this happens, Nothing about Odyssey will change, and there will be no significant changes to Doxpop. Our goal is to make sure the transition to the new EFM is a boring event for all of our customers.

We will be working with all of you to make sure your filing history is preserved as the Courts move to the new EFM, so watch this blog for details of that process as we get closer to December.

In the meantime, relax, and don't believe anyone who tells you Odyssey is going away.

"The reports of my death are greatly exaggerated."

-Mark Twain

Frustrated by the Service contact #|CODE|# message? Help is on the horizon!

The Indiana Courts are in the process of migrating their E-Filing Manager (EFM) from version 4 of the ECF standard to version 5, and Doxpop is currently modifying our own system to connect to the ECF5 version. When this is complete, we expect that a few recurring (and yes, annoying!) issues with the old version will be resolved. In the meantime, here's a simple workaround for one of those issues:

Currently, filers occasionally get a frustrating error message that prevents filing. If you've ever seen this message, you know the pain:

Service contact #|CODE|# is not eligible for electronic service.

Fortunately, we've got a workaround to deal with this problem until the system is updated. 

The Workaround:

This problem is caused because one of the e-service contacts attached to the case you are filing on has a flag set that makes the EFM think it can only be used for postal service, not e-service. Here is the workaround:

Our goal is to determine which Service Contact is causing the problem. You can do that by turning off service for each contact, one at a time, until the error message goes away and the "Submit" button becomes active

1. Scroll down to the section titled "Contacts to E-Serve"
2. Click on the green slider button to the left of the last contact.
3. Refresh the page in your browser. (F5 on Windows or Command-R on a Mac)
4. If the error message went away, that's the contact causing the problem, and you're all set.
5. If the error message didn't go away, click on the slider button to turn that service contact back on, and then repeat the process (starting with step 2) for the next service contact, working upward.

We recommend working from the bottom up because the culprit is usually a contact not associated with a law firm, and those tend to be added last.

Using this workaround, you'll be able to do everything except serve the errored contact, so you'll want to note the email address for them and send them service directly. It's a painfully long workaround, but for the moment, it's the best option.

Why this error won't go Away until we switch to ECF5:

This error currently exists due to Indiana Courts using the “ECF4” e-filing API, while the vendor they are working with focuses on their “ECF5” system. Due to this focus, the error was fixed on ECF5, but we believe it is unlikely we'll see the same fix for the ECF4 system.

Thank you for choosing us as your E-Filing Service Provider. We plan to continue providing a positive experience to everyone using our site as we migrate to a new API. If you ever need support or have questions, please don't hesitate to contact us! Our great support team can be reached via any of the options listed on this page: https://www.doxpop.com/prod/in/help/HelpTopic