Monday, March 7, 2022

The Judgment Search is known to be incomplete, but still useful.


The Judgment Search is Incomplete. 

Here's an explanation of why, and what we're doing to fix it.


In August, we released our new judgment search with high hopes of providing a simple and comprehensive tool for finding judgments. It turns out we got ahead of ourselves. Here's an outline of the two significant issues we have identified, and how we're addressing them.

The context:

The data for the judgment search comes directly from the Indiana Courts. Doxpop pays the Indiana Office of Judicial Administration to send us a real-time data feed of public court information. One of the elements included in this data feed is a judgment record, which creates the Record of Judgments and Orders (RJO) book for county clerks. It is this judgment record that we search for when you do a judgment search.

What we got wrong:

(1) The data feed from the State Courts is incorrectly formatted. The issue is that when multiple judgment records exist on a case, the Court is sending us just one of the records. The Court IT folks quickly agreed that this is wrong and they are working helpfully with us to resolve that problem. Fixing this is a big project that will take more than a month.

(2) Because the judgment records drive the process to create the RJO book automatically, we expected that every court would make judgment entries. We were wrong. Some courts aren't using this tool to report judgments, so we can't do a complete judgment search in their counties.

How we'll resolve the problem:

The data feed issue described above is in the process of being resolved. There's a lot of work involved, but the solution is clear. When the judgment records are coming in correctly via the State Court data feed, we'll be able to tell you that the judgment search is complete for the counties that enter judgment records.

The second issue is a more complex one because we can't control the court's choices about internal business processes. Every court in Indiana that hears civil cases has a tool that will make their work easier... but we can't force them to use it. What we can do is survey the courts and give you a verified list of the courts that are entering the judgment records, and the date they started. We're in the process of doing that survey now, and will be releasing information about the participating counties shortly.

What you should do until both problems are fixed:

A regular case search on Doxpop will reliably return cases that a person is involved in statewide, and by visually scanning the minute entries, you can locate the entries noting when a judgment has been rendered. This is the way it's been done for years, so stick to the old reliable methods until we have a better solution. To make sure you search for every variation on a name, we suggest that you use our "super search" tool or do wildcard searching.

Why is the judgment search still useful?

We suggest still doing a judgment search in addition to a regular case search because although the judgment search is incomplete, every record it returns is definitely a judgment against the name you searched for. Doing a judgment search only takes a few seconds and may locate a judgment you missed with your visual scan of minute entries. Redundancy is useful when doing a thorough job is important.




Monday, January 3, 2022

Doxpop's Fine Payment has been retired


Doxpop is no longer contracted to take traffic or citation payments for any counties in Indiana and the service has been retired as of January 1st, 2022.


If you found this post looking to pay a traffic ticket issued in an Indiana county here are some suggestions:
  • Most counties are payable on the Indiana State Court payment site at public.courts.in.gov so start there. We suggest allowing 7-14 days to pass for the ticket to be payable. 
  • If you are unable to find or pay your ticket at that site please call the clerk of courts in the county the ticket was issued. 
  • If you are unsure of the county, look at which court the ticket was assigned to and the first part of that court name will be the county or municipality the ticket was assigned to. 


Wednesday, December 22, 2021

Holiday Doxpop Closings. We're wishing all of you a great holiday season!

In observance of the holiday season Doxpop offices and support will be closed for the following upcoming holidays:


Thursday, December 23rd

Friday, December 24th

Friday, December 31st


That said, our support doesn't entirely stop just because of the holidays. We understand that sometimes our users may have an emergency situation during a holiday so here's how to get help if you need it while we are closed:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the holiday break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and a phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until we're back to the office.



Friday, December 10, 2021

Randolph County Courts Convert to Odyssey, completing the conversion of all Indiana county courts- Your Doxpop Access is Unaffected!


Over the weekend of December 11th, the Courts in Randolph County will convert to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology along with all of Indiana's county courts. 

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Randolph County court information or your ability to e-file through Doxpop will not change or be interpreted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Randolph County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 10th, 2022. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Friday, December 3, 2021

Switzerland County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

   


Over the weekend of December 4th, the Courts in Switzerland County will convert to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Switzerland County court information or your ability to e-file through Doxpop will not change or be interpreted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Switzerland County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 3rd, 2022. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Wednesday, November 24, 2021

Doxpop offices will close 5pm EST Wednesday, November 24th in observance of Thanksgiving.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:


We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Thanksgiving break. If you have a real emergency, please send an email to support@doxpop.com which contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Monday morning.

Our offices will re-open at 8am on Monday, November 29th. 

Monday, November 22, 2021

A bug in the Clerk's Review Module is causing some documents to appear rotated. (It's not your fault!)

 A couple of Doxpop E-Filers have reported that the documents they uploaded appear to be rotated 90 degrees when the clerk reviews them. One person had their filing rejected because of this. This happens most frequently to people who scan their documents rather than saving to PDF directly from their word processor

Doxpop's support team investigated and learned that a recently released "upgrade" to the Clerk's Review Module has a bug that causes documents that are actually oriented correctly to display badly in the Clerk's office. The bottom line is that your documents are fine, and the problem is with software on the receiving end of the system.

If a clerk or court rejects your filing as "illegible" because it is displayed sideways, please refer them to Indiana Trial Court Technology. TCT is the group that provides technical support to the clerks and they will confirm that there's no problem with your documents and they should be accepted.