Tuesday, October 18, 2022

Accessibility updates make it even more important that you use current and supported browsers

As part of our work to make our site more user-friendly for all users we'll be utilizing more current features available in modern browsers. 

This means to efficiently use our site you will want to make sure you are using a supported browser and using the most up-to-date version of it. 

In general, we strive to support anything released in the last two years and that continues to be supported by its publisher. This means the following browsers are supported by Doxpop:

*Note: Microsoft Internet Explorer has not been supported by Microsoft since June 15, 2022. Security and other updates for this are no longer provided by Microsoft and we strongly suggest switching to a supported browser. 

Version levels are somewhat fluid as time passes but largely we support these version levels and higher:
  • Microsoft Edge- 103+
  • Google Chrome- 103+
  • Mozilla FireFox- 102+
  • Apple's Safari- 15.5+
If you are unsure of your browser version we suggest you go ahead and update to the latest version. To help you out here are some instructions on updating each browser:

  1. Launch the Edge browser and select the Options icon (three dots) menu from the top-right corner.
  2. From there, click on Help and Feedback > About Microsoft Edge.
  3. If a new Edge update is available, the downloaded will begin automatically.
  1. On your computer, open Chrome.
  2. At the top right, click the Options icon More.
  3. Click Help and then About Google Chrome.
  4. Click Update Google Chrome.
  5. Important: If you can't find this button, you're on the latest version.
  6. Click Relaunch.
  1. Click the menu button Fx89menuButton at the right side of the Firefox toolbar, go to "Help", and select "About Firefox". The About Mozilla Firefox window will open.
  2. Firefox will check for updates automatically. If an update is available, it will be downloaded.
  3. When the download is complete click "Restart to update FireFox"
  1. From the Apple menu (Apple Icon) in the upper left corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update.
    1. If your System Preferences doesn't include Software Update, use the App Store to get updates instead.
  3. Install any updates or upgrades shown. The most up-to-date version of Safari is included with the latest version of macOS.

Thursday, October 13, 2022

We are working to better serve those with disabilities. Some changes may affect the way you work so be aware!

For the past few months, Doxpop has been working to make the E-Filing portion of our site more accessible (learn more here). Our goal is to conform to WCAG 2, level AA guidelines near the end of October, and it's looking like we'll meet that goal.

We've been working on this project for months. Up to this point, you may have noticed subtle changes to provide better contrast, better labeling for icons and buttons, or changes to ensure that using your browser's zoom feature gracefully increases the size of all elements on our pages without scrambling the layout.

However, we're now at the stage of the project where we're releasing behavior updates that depend on current browser versions along with carefully reviewing keyboard navigation and labeling of the fields you fill out on each page making sure that if you opt to use your keyboard instead of a mouse to move through the fields, the ordering makes sense. This is a not-so-subtle change.

First, if you run into new error messages or issues, make sure your browser is up to date as some of the features we're adding in the background rely on current versions. This is typically found in the About or Help option in your browser's setting menu. 

In particular, this means that if you've been using your tab key to quickly navigate while filing, and are the kind of user who moves very quickly through a filing, you should pay close attention over the next few weeks as some tab ordering may change on the pages you use.

We are also making sure our "action" buttons are consistently labeled to avoid confusion. For instance, in the past, we may have had a button labeled "done" in one place, and in another place labeled the button"save" to mean the same thing. These probably won't confuse you for more than a moment, but we want to make sure you know in advance of these minor changes.

The biggest changes to field layout and ordering are in our user and account administration pages, so the next time you need to do any administrative work in your account, slow down and take a second to re-orient yourself before you use the administrative tools.

Most of the changes we're making are intended to make it easier for users with visual impairment, colorblindness, or dyslexia to use our site. As we roll out these changes, we'd appreciate any feedback you can give us, especially if one of those conditions applies to you. It's one thing to meet a set of guidelines, but we'll know we've really made a difference if we hear that someone's work became a little easier.

Tuesday, October 4, 2022

Not receiving your notices from the E-Filing Manager? If you have an AOL or Yahoo email address, here's the explanation.

Update: We have been notified that as of 1:30 EST on 10/5, this problem has been resolved.

We've been notified that the company that administers email addresses ending in aol.com and yahoo.com is rejecting emails from the system that sends notices for the Indiana e-filing manager. (In geekspeak, the efilingmail.tylertech.cloud domain is blacklisted by yahoo.)

What that means is that if Yahoo or AOL is your email provider, you may not have received your email notifications for filings submitted on or after Tuesday, 10/4. 

Tyler Technologies is currently working with Yahoo to get this resolved, and we'll update this post as soon as that happens.

What to do in the meantime? 

If you are a Doxpop customer, this is a great time to learn about the "notifications" tab in the top right corner of your screen. We are aware that email isn't always reliable, so we save all of your submission, acceptance, rejection and service notifications for you, and you can always find them in this section of our website. If you're new to the notifications tab, give our helpful support team a call at 866-369-7671 and they'll give you the quick tour so you're no longer dependent on email.

Tuesday, September 13, 2022

It only takes seconds to have a Private Process Server handle civil process for your filing.

Doxpop wants to make your work easier, but more importantly, we want to help you do your best work.

Those goals come together nicely when we set out to automate methods that you may typically avoid because even though the method is better, it consumes too much time, forcing you to use a less effective but more expedient option.

Civil Process is one of the areas where some options are clearly more effective or appropriate, but may be cumbersome to manage. Over the last couple of years, we've been working to make all methods equally easy to use, so you can choose the best tool without hesitation.

Our most recent addition to the suite of civil process tools available to E-Filers is a Private Process Server. To accomplish this, we've partnered with Evolution Process Service. Evolution is based in Indiana and has a nationwide network for situations where your defendant lives outside the State. Here's a brief video showing how easy it is to have them serve your documents during the initial filing process. 

Saturday, September 10, 2022

The State System had some issues delivering service emails on Friday, September 9th.

 On Friday, September 9th, several filers notified us that they were receiving "Electronic Service Undeliverable" messages when E-Filing.

This is a message that you will normally receive when you try to use E-Service to notify a party of a filing, but that party's email account rejects the message. In that situation, the correct action is to contact the party and let them know something is wrong with the email associated with their service contact and then either do a "service only" filing after they've corrected the problem, or provide them with a hard copy.

Unfortunately, Friday wasn't a normal day. On Friday, dozens of people received these messages because of a failure in the State's EFM, which sends the emails with service notifications. If you received one of these messages on Friday, it is very likely that the intended recipient's email is fine, and you just need to do a "service only" filing to re-send the documents now that the problem with the EFM is fixed.

To do a service-only filing, just locate the the case as you normally would to do a subsequent filing, and then in the third section of the e-filing screen, click on the "Switch to Service Only" button before uploading the same documents you filed when you got the "Undeliverable" message.

Screen capture showing the service only button

When you are in service-only mode, the documents you upload are sent to all of the E-Service contacts attached to the case via verified delivery, but are *not* sent to the court, so this won't create a duplicate filing with the court.

Let us know if you have any questions about this! We're here to help.

Saturday, August 20, 2022

Excellent progress on slowness/instability; Issues with unstamped documents.

Speed issues:

On Tuesday, 8/16 Tyler Technologies released an upgrade to their EFM that they hoped would provide them with better event logging that in turn would support better diagnostics. 

During the day on Tuesday, it didn't go well, leading to general concern that this might have been a step backward. However, after the rough start, Wednesday started to look better, and after three days of better performance, we're ready to call it a significant improvement.

Did we get all the way back to the performance levels prior to the cloud migration? No, not quite, but very close. Here's the path we've taken: 

On the day after the cloud migration upgrade & for several days following, response time was 22 times as long as it was before the "upgrade". In short, the system was practically unusable. 

The Tyler folks put in a long weekend doing performance tuning, and the following week, the response times were 3 times as long as before the upgrade. That was good enough that most filers were able to get their work done, but still slow enough that high-volume filers,  such as those representing creditors, were still unable to get all of their filing done without working evenings and weekends. This situation lasted for almost three weeks.

Last Tuesday, we had a Terrible, Horrible, No Good. Very Bad Day. However, the clouds parted on Wednesday, and we started to see speeds a little over twice the original response time.

Finally, On Thursday and Friday, we started to see response times that are consistently 1.5 times as long as prior to the original upgrade. Not perfect, but a substantial improvement. We'll continue to press for a return to full speed, but this should be a welcome relief for the high-volume filers.

File Stamps:

Note: On Wednesday/Thursday, several filers reported receiving accepted documents without file stamps. We inquired with the State about this and learned that from roughly 3:00PM on Wednesday, 8/17 until Noon on Thursday, 8/18, automated file stamping was disabled on the Court's review system. 

That has been fixed, and should not be a problem in the future. We haven't been told whether the Courts are going back to re-stamp the documents received during that time.

Tuesday, August 16, 2022

Update on EFM slowness and instability issues. Tuesday, 8/16.

Early this morning, Tyler Technologies (the State's E-Filing vendor) released a new version of their EFM*. 

This release included new logging tools that they hope will allow them to diagnose the slowdown that occurred during the last EFM upgrade on July 22nd.

Unfortunately, this current upgrade has, so far, proved to be both slower and less stable than previous verions. That is disappointing. For now, we are urging patience while Tyler works to solve the problems with this latest upgrade. They are fully aware that it's a mess and are actively working to resolve the new instability issues.

As I'm writing this post, the EFM is down, with no ETA for a fix. We hope they'll get it fixed up before the end of the day, but if you miss a filing deadline due to this instability, please refer to our previous post on how Indiana's trial rules protect you in that situation.

This is frustrating. We are now approaching one month with the EFM running at roughly 1/3 of its previous speed, and know the situation is hard on you as well. We continue to cooperate with the State and Tyler to provide the information they need for diagnosis. We also remain committed to pursuing this until it gets fixed. 

* EFM = E-Filing Manager, the system through which all filings are routed to destination courts.