Monday, January 3, 2022

Doxpop's Fine Payment has been retired


Doxpop is no longer contracted to take traffic or citation payments for any counties in Indiana and the service has been retired as of January 1st, 2022.


If you found this post looking to pay a traffic ticket issued in an Indiana county here are some suggestions:
  • Most counties are payable on the Indiana State Court payment site at public.courts.in.gov so start there. We suggest allowing 7-14 days to pass for the ticket to be payable. 
  • If you are unable to find or pay your ticket at that site please call the clerk of courts in the county the ticket was issued. 
  • If you are unsure of the county, look at which court the ticket was assigned to and the first part of that court name will be the county or municipality the ticket was assigned to. 


Wednesday, December 22, 2021

Holiday Doxpop Closings. We're wishing all of you a great holiday season!

In observance of the holiday season Doxpop offices and support will be closed for the following upcoming holidays:


Thursday, December 23rd

Friday, December 24th

Friday, December 31st


That said, our support doesn't entirely stop just because of the holidays. We understand that sometimes our users may have an emergency situation during a holiday so here's how to get help if you need it while we are closed:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the holiday break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and a phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until we're back to the office.



Friday, December 10, 2021

Randolph County Courts Convert to Odyssey, completing the conversion of all Indiana county courts- Your Doxpop Access is Unaffected!


Over the weekend of December 11th, the Courts in Randolph County will convert to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology along with all of Indiana's county courts. 

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Randolph County court information or your ability to e-file through Doxpop will not change or be interpreted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Randolph County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 10th, 2022. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Friday, December 3, 2021

Switzerland County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

   


Over the weekend of December 4th, the Courts in Switzerland County will convert to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Switzerland County court information or your ability to e-file through Doxpop will not change or be interpreted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Switzerland County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 3rd, 2022. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Wednesday, November 24, 2021

Doxpop offices will close 5pm EST Wednesday, November 24th in observance of Thanksgiving.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:


We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Thanksgiving break. If you have a real emergency, please send an email to support@doxpop.com which contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Monday morning.

Our offices will re-open at 8am on Monday, November 29th. 

Monday, November 22, 2021

A bug in the Clerk's Review Module is causing some documents to appear rotated. (It's not your fault!)

 A couple of Doxpop E-Filers have reported that the documents they uploaded appear to be rotated 90 degrees when the clerk reviews them. One person had their filing rejected because of this. This happens most frequently to people who scan their documents rather than saving to PDF directly from their word processor

Doxpop's support team investigated and learned that a recently released "upgrade" to the Clerk's Review Module has a bug that causes documents that are actually oriented correctly to display badly in the Clerk's office. The bottom line is that your documents are fine, and the problem is with software on the receiving end of the system.

If a clerk or court rejects your filing as "illegible" because it is displayed sideways, please refer them to Indiana Trial Court Technology. TCT is the group that provides technical support to the clerks and they will confirm that there's no problem with your documents and they should be accepted.

 


Friday, October 8, 2021

E-Filing may be unavailable during the Holiday weekend of Friday, 10/8 through Monday, 10/11.

During the upcoming Holiday weekend, Indiana Court Technology is rolling out a significant upgrade of the court-facing side of the Odyssey case management system. They have notified us that E-filing may be unavailable for subsequent filings during this process.

Here's what this means for Doxpop users:

None of our public access systems will be affected by this outage. You can continue to do searches for court cases, recorded documents, and tax warrants without interruption.

Our system relies on the State's EFM to accept e-filing submissions, so E-Filing on existing cases may be unavailable at times starting 8pm Friday, but the message from Court Technology says that it will be available for new filings and that work should wrap up Saturday.  We suggest that you go ahead and try to use the e-filing system as needed. If we can't connect to the EFM, nothing is lost because your envelope will be saved and you can just resubmit it later when the system is back up.

This potential outage window begins at 8 PM on Friday, October 8 and ends at 10 PM on Monday, October 11th.

Our office will be open on Monday, so if you encounter problems that aren't explained by the message above, or have other questions, please don't hesitate to email support@doxpop.com or give us a call at 866-369-7671.