Sunday, July 15, 2018

What happened to the "Cases" link in person/entity details?

Last week, we eliminated the "cases" link in the details for people or entities associated with a case.

In brief, we removed this link because we decided it was confusing at best and misleading at worst.

Here are the details:

When we receive court information for a party's name, it is always associated with at least one case. However, in some situations, the court will know that the same party is associated with another case. In that situation, they will connect multiple cases to the same party. When they do that, the "Cases" link showed all of the associated cases.

But here's the hitch: Sometimes the court doesn't have enough information to know that two people with the same name are really the same people. It would be a serious mistake to associate the "Jane Smith" who has a traffic infraction case with the "Jane Smith" with a murder case. So, if the court is not absolutely sure these are really the same people, they just enter a new record for Jane Smith, so each case has a separate "person" record. If you search for Jane Smith and find 20 records, they may all be for the same person, or they may be for 20 different people who happen to have the same name.

Entering the extra record is how the court indicates "We don't know that these two Jane Smiths are the same people."

The problem is that when we displayed the "Cases" link for a party record, we could only show the cases the court associated with this party record. However, the people clicking on these links might assume that if only one case shows up, there are no others for the name "Jane Smith". That is often incorrect, so we stopped showing the link to avoid confusion.

If you need to check out every case for a person, the best way to do that is to search for the person's name, which will then show all cases associated with a person who has that name. Then look at the case details for every case and check the details carefully so you can make your own informed decision about whether this case is for the person you are researching. 

There may be situations where there just isn't enough information to tell. In that situation, you should be very careful not to draw a conclusion that isn't supported by the information.

Thursday, July 12, 2018

Warrick E-Filing rollout delayed a couple of weeks.


We just learned that the begin date for e-filing in Warrick County has been put off due to a delay in processing "financial paperwork." (Yes... a paperless system delayed by paperwork. We're chuckling too!)

We are unsure of the new date at this time, but folks near the process said to expect at least a two-week delay, so maybe early August. Of course, if we learn of that new date we'll let you know.

Wednesday, July 11, 2018

We have an appealing new feature that you aren't allowed to use yet. (But you should learn about it anyway.)



In March, several amendments to the appellate rules were proposed to enable (and require) e-filing of the Notice of Appeal that initiates an appellate case.

Doxpop anticipated an order approving these amendments on July 1, but that hasn't happened yet, so it is now possible to initiate appellate cases via Doxpop, but you probably shouldn't use this feature until you see the order that requires it. We have been told to expect this order on or around August 1 and of course, we will let you know as soon as we see that happen.

In the meantime, let's learn how it works:

Filing a Notice of Appeal is simple and not all that different from filing in the trial courts. The main differences are that you will need to enter information about the lower court case and you have the ability to attach any number of service contacts on your initial filing to comply with the multiple service requirements in rule 24(A)(1).

Here's what you need to know:

A) You will be able to attach multiple service contacts:

The most significant difference you will see when filing an appeals case will be the ability to electronically serve multiple public service contacts on the initial filing. Although not all of the people listed in rule 24(A)(1) will have public service contacts, you should attach those that are available at the time of filing.



This is done using a service contact selection tool very similar to the tool you use when doing subsequent filings for trial courts. You may select service contacts from your private contact list and from the public contact list to be served. You may choose to have those contacts be attached to the case once created or just use them to serve this filing only. We automatically default to having them attached, as this is the most likely scenario.


B) Fees will look different:



Since fees are based on the type of document rather than the case type, the fee amount under case type will always say "$0" but the correct fee will be displayed when you select your filing type.












Tuesday, July 3, 2018

Reminder that Doxpop offices will be closed July 4th in observance on Independence day.


We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the day. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Thursday morning.




Friday, June 29, 2018

Wayne County Converts to Odyssey- Your Doxpop Access is Unaffected.

During the weekend of June 30th - July 1st, the Courts in Wayne County will convert to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Wayne County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition, because there will be a four week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Wayne County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and August 1st. After the first, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Thursday, June 28, 2018

E-Filing in Montgomery, Daviess and Ripley Counties.

In the last week, Montgomery and Daviess counties have both started accepting e-filings. Ripley County will begin tomorrow. In roughly two months, they will all move to mandatory e-filing (Details below.)

That means Doxpop customers can now start filing in those counties. A reminder:

If you already have a paid Doxpop account at any level, you are entitled to unlimited e-filing through our service at no additional cost. Call us at 866-369-7671 to get started.

Training is also available at no cost. If you can gather 5 or more people, we'll provide on-site training anywhere in the State. If you have fewer than 5 but are within a 90-minute drive, we are easily persuaded (call to give it a try.) Worst case: we'll set up individualized remote training. We know that an investment in excellent training & support will repay both you and us in the long run.

If you want to schedule either initial e-file training or "2018 updates to e-filing" training through your bar association, we can provide a seminar that qualifies for CLE credit.

The mandatory e-filing dates for these three new counties are as follows: Montgomery, August 21; Daviess, August 27; Ripley, August 29;

For those keeping score, only a handful of counties remain that are not e-filing. They are:

Warrick (Starts July 18)

Unscheduled as yet:

  • Clinton
  • Howard
  • Lake
  • Miami
  • Pike 
  • Putnam
  • Sullivan
  • Wayne


Thursday, June 21, 2018

Update: Legal descriptions for Dearborn County restored.

We received a batch of updates that include all of the missing legal descriptions for documents filed from 5/2 through today in Dearborn County, and Dearborn is back to normal.

We believe this completely resolves the issue, but we are also planning to do a complete reload of all legal descriptions for Dearborn in the next couple of days. The reason we are taking this extra step is that there is a very slight chance that a legal description from an older document needed to be corrected during this period, and we want to make sure we pick that up. The risk of this occurring is tiny, but better safe...

Tuesday, June 19, 2018

Legal descriptions in Dearborn County Recorded Documents Missing Since May 2.


We just learned that due to a system update at the County, legal descriptions have not been sent for documents filed in Dearborn County since May 2nd.

The resolution of this problem should be fairly quick, but of course we want to make sure you know about the problem immediately in case it affects searches done in the last month.

We'll post an update in this blog as soon as the issue is resolved.

Monday, June 18, 2018

Welcome aboard, Lake County! Doxpop now provides access to court cases for *every* county in Indiana.



Over the last week, Doxpop loaded the historical case data for Lake County into our database. The addition of Lake County completes our quest, started in 2002, to provide public court case information for all Indiana counties.

Case information for Lake County goes back to January 1988.

E-Filing is not currently available in Lake County, but we are told that the current plan is for them to go live with e-filing in late 2018 or early 2019. When that happens, Doxpop will provide e-filing service immediately.

The imperfections:

Like most "complete" systems, there are imperfections that we'll plan to improve on in the coming months. They are:
  1. Juvenile cases. Several counties store their juvenile cases on the "quest" CMS. Although most juvenile cases are confidential, JP cases filed since July 2014 are public. Because we don't have an interface to quest, we can't provide access to the JP cases in Johnson, Madison, Marion, Porter, St. Joseph and Tippecanoe counties. Note: Our E-Filing system will still work for all Juvenile cases, so the gap here is just on public access.
  2. Probate Cases in St Joseph County. Currently, St. Joseph county uses the Quest CMS for their probate cases. That means that we can't provide public access for those cases, but like the juvenile cases, you can use Doxpop to initiate or e-file into existing probate cases in St Joe.
  3. Some municipal courts are missing. Although most municipal courts are on Doxpop, there are a some that either use a CMS we don't interface to or have chosen not to provide access. Those are: 
    • Jamestown Town Court 
    • Thorntown Town Court
    • Whitestown Town Court 
    • Butler City Court 
    • Avon Town Court
    • New Castle City Court
    • DeMotte Town Court
    • Portland City Court
    • Crown Point City Court
    • Whiting City Court
    • East Chicago City Court
    • Hammond City Court
    • Lake Station City Court
    • Hobart City Court
    • Merrillville Town Court 
    • Schererville Town Court 
    • Elwood City Court
    • Mooresville Town Court
    • Martinsville City Court  
    • Winchester City Court
    • Batesville City Court 
    • Fremont Town Court 
    • West Lafayette City Court 
    • Sharpsville Town Court
    • Clinton City Court
    • Wabash City Court
    • Hagerstown Town Court
  4. Older unconverted cases in Marion County. When Marion County converted to Odyssey, they did not do a complete conversion. In particular, many disposed civil cases were not converted. In general, this is not a serious problem, but we've found that many JP cases have had to be manually added when a support order is modified. This also creates an issue for title researchers and background check firms. Of corse, this is less of a problem with every passing year. 

Wednesday, June 6, 2018

Additional refinement to our Document Search Results




Shortly after releasing an update to the recorded document search results to make our quick-search links more apparent, we were contacted by users who were able to explain how they had been using this quick-search feature. It was apparent that the new buttons were making their process more difficult in a few ways:
  • Links are much better at showing where you are in your process by changing color once you've visited or opened that individual link. A search button was not able to clearly indicate where you've left off or which names and descriptions you've already examined.
  • Links also allowed our users to open each search in a new tab, letting you run the additional search without losing your place in your current document results. Buttons are less versatile in that they can only execute your new search in the current tab or window.

With that feedback in mind, we have updated our approach to accommodate these needs. Our apologies to anyone inconvenienced by the prior change, and a big thanks to everyone who contacted us to help identify and resolve this issue!

Specifically, we've replaced the search buttons that were added to the recorded document results with a simple search link:

The newest form of the recorded documents results page.


If you aren't aware of our other great Recorded Document features, please check out our Super Search and Full Text Search options!

Welcome Jay County to e-filing! Now is the time to get your service contact attached to your cases.

On Wednesday, June 6th Jay County joined the list of counties in the e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Lawrence county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Friday, June 1, 2018

Recorded Document Users: Does something look different but can't quite put your finger on it?


Users on our recorded documents tab may notice a minor change in our search results.


Please note that we have replaced the magnifying glass image that is used to trigger a search on a specific name or legal description included in document search results. We found many users just didn't realize this feature existed and were missing out on a potentially handy tool! 
Old look

So we've replaced it with something that is more obvious and self-explanatory: a search button!
New Look

Nothing about the functionality or features of the search results has changed, so rest assured that this small improvement shouldn't affect your results. If you aren't aware of our other great Recorded Document features, please check out our Super Search and Full Text Search options!

Friday, May 25, 2018

Doxpop offices will be closed in observance of Memorial Day.


A reminder that the Doxpop offices will be closed on Monday, May 28th in observance of Memorial Day.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help between over the holiday weekend:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically every day. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Tuesday morning.



Thursday, May 24, 2018

New! Your Doxpop Alerts are now displayed on the website!

Welcome to the NEW Doxpop Notifications Tab!


We are very excited to be rolling out the latest Doxpop feature to make your work just a little bit easier. 

By now you should be familiar with Doxpop's search watch and alert features for court cases, recorded documents & tax warrants
(If you are not familiar these features now is the time to find out!  These functions are included in every subscription, so give us a call at 866-369-7671 and we will be happy to show you!)

Now we've added to that feature by giving you the ability to review and manage all these alerts within the Doxpop website.

Where to find it? You'll find the notifications tab on the right, next to the help tab.
Notice the count of unread notifications.


Click the notification tab and you should find the interface to be very intuitive, so I'm just going to point a few basic things out:
  • You can open and review your notifications, mark ones you feel are important, and archive them once you are done. This functions very much like most email services.  
  • Use the filter field to find specific notifications using any of the information that would be contained in the notification, such as a case number or a party name. 



Click on an alert for the same details we provide in the emails:

  • You can then navigate between alerts using the previous and next arrows in the upper right.
  • Just as with the alert emails, you will have links within the notification details to take you directly to the related search or item. 



We hope you love this new feature and we think it has the potential for future enhancements. If you have any suggestions for this or any other Doxpop feature, please contact our support team by email at support@doxpop.com or give us a call at 866-369-7671.

Wednesday, May 23, 2018

E-filers- A small change to document descriptions

E-file users:


We made a small change to the way you enter filing and document descriptions to ensure your filings were being handed off to the court with all the information they need.

Here are the details:

The old way to enter the description of what you were filing in the document description field:
The old place to enter a filing description

Now, the required filing description is its own field after you select the filing type.

So when adding a document you will now select lead, then the filing type and then enter the filing description for your filing. i.e. "Motion to Squash". 
This is the information the clerk will see to know what specifically you are filing.  


Then proceed as before with selecting your file and document security. 

The document description field still exists but is no longer required. We will auto-complete it for you using the file name so you never really need to enter anything in there. 
Also, this is not a field the clerk will regularly review so the file name is fine. 


Then you can proceed to file as you always have. 

If you have any questions please feel free to contact support at support@doxpop.com or 866-369-7671

Lake County Court Case Information Begins to Arrive at Doxpop.


During the next few weeks, you may see cases from Lake County appear in your searches.

This is happening because we are receiving active cases from Lake County when they are updated. However, we won't have complete information from Lake County until early June, so please don't depend on the information until we announce the complete load of all history.

Here's the timeline:
  • Over the weekend of May 19-20, Lake County converted to the Odyssey case management system and Doxpop started receiving new and updated court case records.
  • We expect to receive the complete history of Lake County court cases of the weekend of 6/2-6/3. On 6/10, we will load the information into our database and complete history will be available.
  • E-Filing through Doxpop and other systems using the State EFM will not be available until early 2019. (This is a general date prediction- for a project this size, it may be fluid.)
We are very excited to finally be adding the last Indiana County to Doxpop's Court database! Keep an eye on this blog in early June for an announcement that the process is completed.

Monday, May 14, 2018

E-filers: A Change to Service Contact Attachment- We can rebuild it, we have the technology.


A slightly new approach to service contacts.


Since the State Court made changes to how private and public service contacts are managed we have strived to make things easier for our users. With this latest design release, we have made a big leap forward! The changes are slight but mighty as we will now automatically show your firm's private and public service contacts in one drop down saving you time-consuming mouse clicks.

You will see the biggest change when filing into an existing case:


Service Contacts when filing in an existing case.
First- 
One less pop-up window to open when you are attaching a service contact for your firm. We now present you with the service contact list right on the filing page.





Second-
You will now see all the service contacts associated with your firm, private and public.
Your private service contacts will list at the top and then below, indicated by the globe icon, your firm's public service contacts will be shown.
In addition, as we learn which service contact you use most, it will float to the top of the list.
Third-
When you do need to attach a public service contact that is not within your firm (i.e. opposing counsel) just select the 'Find a Public Service Contact' option and the Public Service Contact search window will appear.







You'll also see we now provide you with your firm's public service contacts in addition to the private contacts both when filing a new case and in our service contact tools section. 


New Case

Service Contact Tools

Friday, April 20, 2018

How to view electronic filings for a particular submitter and group by submitter.

Earlier this week we posted that an update to the e-filing system now allowed all firm users to see all firm filings on their My Electronic Filings page, and promised to get an enhancement out so you can opt to view only your own filings. That has been completed.

All users will now see a "Submitter" search option in the upper left, and a column that shows the submitter. If you're an administrator on your e-filing account, this will not be new to you. For all our other users, we think this will help you manage the list of filings when it seems too much to look at!





SEARCH: Use the Submitter drop down menu at the top left to select your name. Click the Search button and it will return only filings you've submitted in the time frame selected in Date of Filing. When/if you need to see filings from other submitters, just return the drop down option to "Choose" and search again.

FILTER: With the Filter Results field on the right, you can select which filings you want displayed out of the total results for your search parameters. The addition of the Submitter column allows you to enter the name of any e-filing user on your firm account, and only their filings will be displayed. Just clear the Filter field to return to showing all the filings.

SORT: You can sort filings in ascending or descending alpha order by clicking the arrow next to the word submitter. This will keep all the filings available in the results list, but group the filings by the submitter's name.

This will make it easier to track your own filings while retaining the new option to view the filings of others in your firm when you are working together on a case or filling in for a coworker who is out of the office. If you have any trouble with it please don't hesitate to contact our support team. We also love feedback, so if you have suggestions about how to make this even better, please be free with those as well!



Monday, April 16, 2018

E-filing System Updates - My Electronic Filings

Some of you may have already noticed changes on your My Electronic Filings page. The state's e-filing manager released an update to the system last Friday evening, part of which included enabling all firm users to view all filings submitted by the firm. Prior to this update, all filings were only available to firm administrators.

For many of you, this may mean you have an abundance of filings on this page that you don't necessarily want to sift through to find what you need. We are working on an enhancement that will allow you to filter the list by the name of the submitter. The enhancement will also include a Submitter column, so you'll be able to sort the filings in the list using that column as well. This will make the list much more manageable and allow you to limit the filings that appear to your own.

Until we're able to get this enhancement released, you might try using the Filter Results field at the top of the page to find the filings you need.



Entering the Attorney's name will filter results to only filings submitted on behalf of that attorney, or if you're looking for a specific filing and you have the Envelope number, you can enter that as well. You can also filter by the submitted date if you only need to see filings submitted on a particular day.

As soon as we get the enhancement released we'll notify you with another blog post and a message of the day on the site. As always, if you have any questions or problems please contact our support team. We can be reached by phone at 866-369-7671, email at support@doxpop.com, or through our live chat from 8:00 am to 6:00 pm Monday-Friday.

Monday, April 9, 2018

Welcome Lawrence County to e-filing! Now is the time to get your service contact attached to your cases.

On Wednesday, April 6th Lawrence County joined the list of counties in the e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Lawrence county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Wednesday, April 4, 2018

Welcome Vermillion County to e-filing! Now is the time to get your service contact attached to your cases.

On Wednesday, April 4th Vermillion County joined the list of counties in the e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Vermillion county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Monday, April 2, 2018

E-Filing Required in Brown County Beginning Today


Beginning today (Monday, April 2). E-filing is required in Brown County, with the usual exceptions:

PO (Protective Order) filings are still conventional. 
For the following types, initial filings must still be filed conventionally, but subsequent filings must be e-filed:
  • AH (Adoption History)
  • JC (Child in Need of Services)
  • JD (Juvenile Delinquency)
  • JM (Juvenile Miscellaneous)
  • JS (Juvenile Status)
Criminal and Infraction cases may be filed conventionally, but the prosecutor's office has the option to file these electronically in this county.


Tuesday, March 27, 2018

IN Supremes post proposed rule changes, some affecting technology.



The Indiana Supreme Court has just posted a batch of seven proposed rule changes. Doxpop is taking note of them because four of them touch on technology or document formatting issues and may affect the e-filers we work with. At first glance, this all makes sense to us. We thought you'd be interested as well:

The first proposed change requires that an email address and cell phone number be provided when an attorney or a pro se litigant files an appearance in a case. Note that the Court is piloting a text notification program in several counties. Presumably this rule anticipates more widespread use of that system if the pilot goes well.

Another proposed change  applies similar rules about email and cell numbers to the commencement of a small claim.

A proposal for changes to the appellate rules cleans up some stray terminology left over from the transition to e-filing, specifies how to provide exhibits on electronic media to the court, and adds a couple of non-technical rules about appendices.

Another proposed appellate rule change specifies some formatting rules:

  • Courier is removed from the list of allowed fonts for briefs/petitions and Calisto MT is added.
  • Line spacing on transcripts goes from double-spaced to 25 points in height.
In addition, language implying that malware scanning is done by the Clerk has been removed. (It is still done as an automated process, so this appears to be just for clarity.)


In addition to the proposals noted above that we're tracking as a technology firm, there are three other proposals that don't affect our work significantly, but will certainly be of interest to attorneys. You can find those three here:












Thursday, March 22, 2018

Public service contacts are now available in your service contact tools!


We've made your public service contact information more visible to account administrators. 

You will now find that we display the public service contact information (red box) for each attorney in your firm (blue box) on the e-file account administration page. Remember this is the service contact that e-file users outside of your firm may attach to a case in order to serve one of your attorneys if they find that the attorney is not already listed as a service contact for a particular case.

Where does this information come from?
We query the e-file public service contact list using the Bar ID of each of the attorneys registered on your account (blue box) and display the public service contact information for each of them (red box).

What if something listed here is wrong?
Since the public service contact list is based on the Roll of Attorneys information, you will need to correct that via the Roll of Attorneys. We've made that a little easier by providing a link to the Roll of Attorneys site within the Public Service Contacts box.

You can now attach/detach/replace public service contacts using Doxpop's batch attachment tools.

Navigate to these tools by clicking the [Additional Tools] button under Service Contacts.

Attaching a public service contact to all of an attorney's cases:


1) Enter the Bar ID for the attorney you want to find cases for. (blue box)
2) If that bar ID matches a registered attorney on your firm, we will place the attorney's public service contact along with your firm's private service contacts in the Service Contact drop-down (red box). Public contacts are noted by the globe symbol to the left. The private contacts, created within the firm account, have no symbol.
3) If you only want this to affect cases of a specific status, choose that status. (green box)
4) Click [Attach]. The process will run and you will receive a summary email showing which cases were affected. (This process may take a while, but you can leave this screen and do other work while you wait for the summary to arrive.)


Using the detach and replace features with public service contacts:

First, in either section, you will want to find the public service contact you want to work with. Do this by selecting "Find a Public Service Contact" in the Service contact drop-down.
A window will open allowing you to search the public service contact list. Enter your search criteria and click [Search]. A list of matching results will show below. Click [Select] next to the contact you want to work with.
In the service contact drop-down you will see the public service contact and you can now run either the Detach or Replace process for it. This service contact will remain in those drop-down lists from this point forward.

It important to remember that you will only be able to detach or replace public service contacts on cases where someone within your firm originally attached them. If they were attached by someone from another firm you will not be able to detach them. Contact Doxpop Support for help in that case. 


If you are not already familiar with the changes made to public service contacts at the first of the year catch up here:
State Court is doing away with the public service contacts that each attorney sets up and maintains for themselves.

Haven't seen our batch attachment tools? Catch up here.
E-file Reminder: Make sure you control your service contact!

Wednesday, March 14, 2018

Randolph County just started e-filing, and we're here to help you work with them!


E-Filing is now available for the county courts in Randolph county. (No city courts yet.)

E-Filing will be mandatory for the county courts on May 14th.

Remember that if you've got a Doxpop account, you can begin e-filing through us at no additional cost, so give us a call at 866-369-7671 to learn how to get started with your Randolph cases and set up your service contact information so you won't miss any new filings by opposing parties.


If you are already using Doxpop to e-file, and have cases in Randolph, it is important to use our "batch attach" features to make sure your preferred service contact is attached to all of your existing cases in Randolph. If you need help with that process, give us a call for friendly help, or view this video:


Satisfaction/Expungement information missing for 55 Tax Warrants.

Due to a processing error, we were not displaying complete satisfaction information or expungement for a total of 55 tax warrants spread over the following counties:
  • Clay 
  • Clinton 
  • Daviess 
  • Decatur 
  • Howard 
  • Jefferson 
  • Kosciusko 
  • LaGrange 
  • Miami 
  • Noble 
  • Putnam 
  • Randolph 
  • Spencer 
  • Warrick 
  • Whitley 
Note that no warrants were missing, just information that might have led you to disregard the warrant. If this problem may have affected searches you did, and you’d like to receive a complete list of the affected warrants, please email us at support@doxpop.com. We’ll send the complete list for your review.

The underlying problem that resulted in these omissions has been resolved. Sorry about any inconvenience this may have caused!

Tuesday, February 27, 2018

Clarksville Town Court and several Marion County Small Claims Courts join e-file!

Welcome Clarksville Town Court and the Marion County Small Claims Courts for Franklin, Perry, and Wayne Townships to the list of counties in the e-file system. 

As part of our continuing effort to remind you when new courts go live in e-file, we now welcome Clarksville Town Court and the Marion County Small Claims Courts for Franklin, Perry, and Wayne Townships to e-file!

This is just a reminder that if you have open cases in any of these courts now is the time to use our mass service contact attachment feature to get your private firm service contact attached to all your open cases. In addition to finding your open cases in these new counties, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.

For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Wednesday, February 21, 2018

Welcome Spencer County to e-filing! Now is the time to get your service contact attached to your cases.

On Wednesday, February 21st Spencer County joined the list of counties in the e-file system. 

We also welcomed  Lawrence Township and Washington Township Small Claims Courts in Marion County on Friday, February 16th.

This is just a reminder that if you have open cases in any of these courts now is the time to use our mass service contact attachment feature to get your private firm service contact attached to all your open cases. In addition to finding your open cases in these new counties, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.

For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Thursday, February 8, 2018

You can now attach your firm service contact to closed, as well as opened, cases in our batch attachment tool!

When we first introduced the batch service contact attachment feature you could only attach to open cases. Now you have the option to attach to open and/or closed cases!

We added the option to attach the contact of your choice to closed (disposed) cases because that may be even more important than attaching yourself to your open (pending) cases. 

When someone makes a filing on a previously disposed case where you are the attorney of record, there are typically two situations:
  1. You are still involved in this case and you want to ensure you get prompt notification of new filings.
  2. This is a case you are no longer involved in, but the clerk didn't process your motion to withdraw when it was approved.
In the second case, there is a danger that the new filer will attach your public service contact. Then, even if the clerk later removes you from the case, you won't be able to detach your service contact. Making sure you attach your chosen service contact to any case where you are the attorney of record ensures that you can also detach it later.

If you would like to know why life is easier when you control your service contact, take a look at this previous blog post: E-file Reminder: Make sure you control your service contact!

How to get there:

The batch attachment tool is still located in the 'E-filing Account Administration" on the e-filing tab:



Then click on additional tools in the Service Contacts section:


Now you can choose which case status you would like the process to attach your service contacts to:
Of course, if you happen to have a large caseload and choose closed or all cases this process may take some time. 

Monday, February 5, 2018

Brown County is now available in e-file! Get your service contact attached now.


On Wednesday, January 31st we welcomed Brown County to the list of counties in the e-file system. 


We also welcomed Beech Grove City Court (Marion County) on Friday, February 2nd.

This is just a reminder that if you have open cases in either of these courts now is the time to use our mass service contact attachment feature to get your private firm service contact attached to all your open cases. In addition to finding your open cases in these new counties, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.

For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:


Wednesday, January 31, 2018

New Search Option in Advanced Court Case Search

We've added an option to search by Case Title to our Advanced Court Case search:




This option should help when searching for guardianship cases. Often the Case Caption includes the name but the person is not listed as a Party on the case.

For example, "In Re. the Guardianship of John Doe" where John isn't listed as a case party. Our case search for John Doe won't return that case. Searching John Doe in the new Case Title Contains field will.

We hope you'll find many more uses for this new tool. Please don't hesitate to call us at 866-369-7671 with any questions. We also like to hear your suggestions, so feel free to offer those as well!
 

Monday, January 29, 2018

Montgomery County Courts move to Odyssey. Access to Court Records through Doxpop unaffected.

Over the weekend of January 27th/28th, the Montgomery County Courts converted to the Odyssey case tracking system, thus moving their data storage and administration to Indianapolis. 

This move does not significantly affect Doxpop users because Doxpop buys access from the State Court Administration to a real-time feed of court data from the Odyssey system. Our customers' access to court information will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a short period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for each County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page" for Montgomery County Courts you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for active cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these twice each day, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and the first week of February, after that, we'll be back to normal.
Finally, one deficiency in the Odyssey system from our perspective is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that Court Technology add this to the Odyssey data feed. If this information is important to you, please encourage the clerks you work with to tell the Indiana Office of Judicial Administration of your needs so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Sunday, January 28, 2018

Two new features available for e-filers!


This weekend, Doxpop added two new features for e-filers:

  1. Courtesy copies for documents, allowing you to send a copy of any document you file to any person with an email. A common use for this would be to send a copy of the document you are filing to your client or any other interested party who is not a service contact.
  2. Service contact history allows you to see when each service contact was attached to or detached from a case. This is useful when a question about service arises and you need to know whether a particular person was attached when a document was filed. 

Courtesy Copies:

Courtesy copies may be sent for any document. Specify email addresses for as many people as you wish in the area just below where you specify the party filing the document. By default, these people will receive the file-stamped copy when the document is accepted. If you also want them to receive the un-stamped document immediately when you file it, check the box next to "Also receive a Preliminary Copy."


Service Contact History:

To view the service contact history for a case, click on the button in the service contact area at the upper right corner of the subsequent filing screen:


The history will show you every service contact that was ever attached to the case, and when each was attached or detached:



Wednesday, January 24, 2018

E-file Reminder: Make sure you control your service contact!


It has now been a few weeks since the State Court Administration made the changes to service contacts we first told you about in December. (Click here to see that post)

Doxpop's support team has fielded many calls on the topic and we have some suggestions as well as additional tips to share with you.

MOST IMPORTANT- Avoid a headache by making sure you are in control of how you get service. 

While we go in depth in our previous blog post about your options, here are a few key points:

Get ahead of the game and attach the service contact you want to use before anyone else decides for you. 
  • If you choose to use your public service contact, you'll want to attach that service contact so you have the ability to remove it later if needed.
  • If you choose to use your private service contact, you (or someone else in your firm) are the only ones that can attach that so be sure to get it attached to the case before someone else attaches the public service contact. 

For new cases use our 'new case auto attach' to ensure the private contact is attached the moment the case is created. 

When filing an appearance on an existing case make sure you attach your preferred service contact at that time.

For cases that are already opened, you will want to get yourself attached to them now by using our batch service contact feature.

Here is a helpful how-to video!
Also, run this process each time a new county goes live

Need to remove your public service contact from a case and it won't let you?


The only people allowed to remove a public service contact are:
  • The user that attached the public contact originally.
  • The company that runs the E-Filing manager.

If you need a public service contact removed from a case, email our support team at support@doxpop.com with the case number and the contact to be removed. We will then provide you with instructions and a form that you will need to forward to the e-file manager via email for them to remove that contact.

How do I know the service contact attached on a case is a public service contact?


This is pretty easy: A public service contact will show the attorney's bar ID after the name. 

And lastly-

If you have any questions about service contacts or any other e-filing process we encourage you to first contact Doxpop support via email at support@doxpop.com or call us at 1-866-369-7671. Chances are you're not the first person to ask and if we don't know the answer we'll help find it. 

Tuesday, January 9, 2018

Please join us in welcoming the Pulaski County Courts to the Doxpop network.

Pulaski County Circuit and Superior Courts recently joined 90 other counties in making their case information available online. (We waited until after the holidays to announce this exciting news so we could have your undivided attention!)

With the addition of Pulaski Courts, you can now access current court case information from every county except Lake on Doxpop. The Pulaski Recorder's office also uses Doxpop for public access, so the services available for Pulaski now include:
  • Court E-filing.
  • Access to Public Court Case Information.
  • Access to Recorded Documents.
  • Access to Tax Warrants.
On the court side, the features of interest that this move enables are:
  • Integrated criminal e-filing for the Prosecutor, which will bring added efficiency for several offices. Case information can now flow automatically back to the Prosecutor's case management system for e-filed cases.
  • Online access to case information for attorneys, which includes the ability to set watches on cases, have their court appointments automatically sent to their office and personal calendar systems, and generally be more quickly aware of events occurring on cases of interest.
  • Online access to case information for citizens of Pulaski County at no cost. For those who are interested in following six or fewer cases, Doxpop provides free access at a limited level that includes the same research features available to attorneys.
  • Online access for County offices. Being able to quickly look up cases from anywhere is a boon to offices like the Sheriff, Probation, Community Corrections and other local justice agencies.
  • Online access for State agencies. The State Police, Department of Corrections,  Department of Child Services and many other agencies use Doxpop to look up information that helps them coordinate with county offices. This reduces the burden on those responding to requests for information from State agencies and makes their interaction more effective. 
All of this was made possible by the recent efforts of several county officials. In particular, we thank Judge Crystal Kocher and First Deputy Clerk Neena Weaver for all of the time they've put into this project during the last few months.

Clerk Christi Hoffa has been working to make this project possible for years. Health problems have kept her from being part of these last few steps, but we want to make sure everyone knows how much we appreciate the effort she put into getting us started. We look forward to her speedy recovery and return!

Information is available for all public Pulaski court cases from January 1996 forward. 

To start looking up information, go to http://www.doxpop.com and click on the "Sign up now!" link or call our offices at 866-369-7671 to learn more.