Mail, Emails, and Important Updates!

USPS Postmarks
For several years now, the USPS has been increasingly transporting more and more mail to their processing facilities before applying postmarks. This means that even mail that's dropped off directly at the post office is not necessarily going to be postmarked the same day. Depending on how far your mail has to travel to a processing facility and how busy that facility is in that moment, your mail may not be postmarked for up to two days beyond the date it was mailed. If you need to have an item postmarked for the current day, you can visit your USPS location and ask for a manual postmark, which is free of charge!

For those who make use of mail and service E-Filing options through Doxpop, you may also see that tracking numbers are not assigned right away and may be missing from initial notifications. This is not an error in your filing, it's simply in the queue at the USPS processing facility.

New E-Filing Email Domains
In the past, you have received important E-Filing emails from the domain @courts.in.gov and most likely have this on your system’s “Allow List” so the notifications don’t get marked as spam. Odyssey has announced that e-notices will be coming from new domains going forward. The two domains you should be receiving notices from are @mail.incourts.gov and @subscription.in.gov. Get with your IT team and make sure these new domains are added to your “Allow List” so you don’t miss any important notices. Check out our other blog post here for a full list of domains that may be useful to you.

E-Filing Transition Delay
Most of you are already aware that the upcoming E-Filing transition has been delayed, and we can confirm that the State has not released any specific information about when this will happen. We will make an announcement as soon as we know more.

The State's New E-Filing System Release... Delayed Again.

First, we're sorry if the several delays created a false sense of urgency for anyone. It's not our intention to do that to you. This is a very big change, so we feel a duty to prepare E-Filers to make the transition to the new system smoothly. However, the deadline keeps changing at the State level, and we're starting to feel like the little boy that cried wolf...

If you're new to this, here is the background: The Indiana Courts are nearing completion of a project to replace their E-Filing Manager system. The folks doing the coding work for the new system initially predicted a release date in November 2025, then late December, and most recently, March.

In our most recent meeting with the State, they told us it definitely would not be March, but they're not ready to set a firm new expectation for the completion time. (Probably wise!) The only commitment was that we would get at least 30 days notice when the time comes.

Here's what this means for you:

If you are a filer who has used Doxpop for a while:

You can relax for a bit, and know that we're prepared to help you make this transition smoothy when it finally occurs. 

We promised you detailed instructions for moving your account information in both text and video form but those haven't been sent out yet. That's because with the additional time now available, the folks at INFile are making changes. We can't finalize our instructions for you until the underlying system is stable. But don't worry- the moment we're told that their work is done, we'll send those out. We're talking about roughly 20 minutes of work, so these won't be long.

If you are a filer who is new to Doxpop:

This is your chance to get comfortable with our system knowing that it won't change on you when the transition occurs. We're focused on stability. Don't hesitate to get in touch with our support team if you have any questions!

If you aren't using Doxpop yet:

Because this will be a big change for anyone using the State's system, you need to prepare. We think the best way to do that is to start using Doxpop now so you won't have to learn a new system in a very short time when the new system is released.

In order to make that decision easier for you, If you switch from any other EFSP, we'll set you up on Doxpop for free, provide training, and not charge you for anything until the month after the State Court completes their transition. There's no risk to taking action, but significant risk in putting it off. Give us a call at 765-965-7363 or email support@doxpop.com to get started.