Friday, December 4, 2015

Notifications paused, but coming back soon.

** Update: Notifications were resumed at 5PM today (12/4) and will be completely caught up by the end of the day.

Yesterday, the State Court Administration added some information to the data feed Doxpop uses. In the long run, this is a good thing and we are grateful that they are adding the information.

However, the manner in which this information is being added is that a massive number of cases are being completely deleted and then put back with the new information added. Since Doxpop scans every single update to cases for changes that our customers want to know about, this has resulted in a huge number of bogus notifications and slowed our system significantly.

To deal with this, we have turned off the notification system briefly while we apply a filter to remove these false notifications. As soon as we've removed those, we'll turn the notifications back on, and the system will catch up on the notifications for changes you actually care about. We expect that to happen late this afternoon.

We're sorry for any inconvenience this causes. It's ultimately good that more information is being made available, but we wish it had happened in a more graceful manner!

If you have any questions about this, please feel free to give us a call: 866-369-7671, or email support@doxpop.com.

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