Saturday, July 30, 2022

Weekend update on the slowness issue- Marginal gains on Friday.

We are still not seeing anything like a return to the original performance for the E-Filing Manager API.

Some changes were made by the State's vendor early Friday afternoon that appeared to result in a small improvement, but it's hard to tell for sure because Friday afternoon is a time when our load is usually lighter than the rest of the week.

We're hoping the small gain is still discernable on Monday. However, even if this gain is solid, we acknowledge that it was small and we are not even close to calling the issue resolved. There's still far to go.

2 comments:

Justin said...

I will report, at least on my end, yesterday seemed to be a good day - probably the best day in the last 10 days. I was able to get 30 cases efiled (roughly 70 individual documents, more than I was able to efile the five days prior). I'm back at it today to get caught back up before tomorrow.
There was one moment where I got kicked out of the system completely, but was able to immediately log back in and resume work without issue. So, it seems, right now, we're moving in the right direction.

Nick Fankhauser said...

Thanks for passing that along. I'm glad you're at least able to get caught up a little, but bummed to hear that it's eating your weekend.

I'm still being cautious about calling this a permanent gain, because it really could be that this is just due to fewer people working & hence less demand on resources. When everyone logs in tomorrow morning and the load returns to typical levels, we'll take a look at the stats again and see whether we've got a real gain.