Wednesday, March 25, 2020

New Tax Warrants Paused by the State


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UPDATE 4/13/2020: We notice that new tax warrants and satisfactions have not stopped completely, but have slowed to a trickle in most counties. The Indiana DOR has indicated that they are continuing to take action in situations facing statutes of limitation. Please check for new warrants and satisfactions if your business depends on it. Doxpop continues to make new information available as soon as we receive it from the state.

More details about what the Indiana Department of Revenue is doing to assist Hoosiers with COVID-19 relief can be found here: https://calendar.in.gov/site/dor/event/dor-announces-helping-hoosiers-covid-19-relief-services
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Original Post 3/25/2020:

Doxpop was notified this morning that given the current situation with COVID-19, the Indiana Department of Revenue has temporarily paused the sending of new tax warrants to be processed by County Circuit Court Clerks. This means we'll all see a drop-off in new tax warrants almost immediately across all counties until further notice. Once the Indiana DOR decides to resume sending tax warrants, we'll be notified and Doxpop's system will begin receiving new tax warrants as soon as they are available.

Researchers: Note that until a warrant is sent to the Circuit Court Clerk for recording, it does not become a judgment/lien. [ See IC 6-8.1-8-2(e) ]

For more information from the DOR, please visit https://www.in.gov/dor/ and check back here for updates.

For warrant-related questions or payments where county offices are unavailable, the DOR can be reached by phone at 317-232-2240 or through payment options at https://dorpay.dor.in.govIf you have questions or concerns about Doxpop's tax warrant services, please contact us at 866-369-7671 or support@doxpop.com.

Tuesday, March 24, 2020

New e-filing pages are here! All the training resources are linked in this post.


On Tuesday, March 24th we released our updated e-filing pages!

We know change can be challenging at first so we've prepared a whole group of various resources to help you navigate the new pages.

Videos:

Updated Help Pages:

Other Resources:

Rest assured that our support team is and will be here, ready to help you through the transition even with the other challenges facing the world.

  • phone: 866-369-7671
  • email: support@doxpop.com
  • live chat: Click here
We're and also happy to offer remote or in-person training sessions free of charge. Just contact a member of our support team for more details. 


Tuesday, March 17, 2020

E-filing pages are about to get a whole new look and many improvements! Prepare now.


Doxpop’s focus has always been on making your work efficient and user-friendly, especially when it comes to e-filing. After over a year of hard work by our developers and testing teams, we are nearing the release of major updates that will incorporate a number of improvements you’ve suggested over the past three years of e-filing.

We know change can be challenging, so we wanted to give you some advance notice and a look at those changes before we released them. Also, rest assured that our support team is and will be here, ready to help you through the transition even with the other challenges facing the world.

This release is scheduled for Tuesday, March 24th. We strongly encourage you to check the video before that date to familiarize yourself with the new pages. We'll have more in-depth training videos posted soon.

Introduction to Doxpop's New E-Filing Process

Updated: Click here for a list of all our training resources. 

These updates will include new looks, new layout and added features in both initial filing and subsequent filing pages. Below is a list of some of the features we’ve added along with some screenshots of the new pages.
  • Clearer listing of required roles in new cases
  • Streamlined service contact attachment
  • Document uploading is streamlined
  • Document previews
  • Add attachments at the same time as lead documents. 
  • We added more logic to provide defaults for fields based on previous behavior
  • Easier to read pages 
Providing default values for repetitive fields is one of the biggest improvements, however, we couldn't do this for every field. For instance, many users suggested that we default the document security to "public". After some thought, we decided that while speed is important so is your client's privacy. We know that inadvertently submitting a confidential document as public to the court can end up being more harmful than the small amount of time to confirm that each document is public or confidential. The result is that this is one field we did not create a default for.


Filing into an existing case
Filing a new case


Adding a document/filing

Monday, March 16, 2020

Pulaski & White Counties Convert to Odyssey- Your Doxpop Access is Unaffected!

On March 16th, the Courts in Pulaski & White Counties converted to the Odyssey case management system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Pulaski and White Counties court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Decatur County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and April 25th. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Wednesday, March 11, 2020

Getting support from Doxpop as we all take steps to stay healthy.


Like all responsible businesses, Doxpop is planning for continuity of excellent service while taking appropriate measures to protect our employees and their families from COVID-19.

We are pleased to report that currently, we are all healthy and just joining the rest of the world by being cautious and planning ahead.

If we have a community outbreak of COVID-19 in our area, or become aware that any employees have been exposed, we will have our staff begin working from home until the outbreak has run its course.

In the event that we have to start working from home you will probably notice no difference in our support except for the occasional dog barking in the background. We are privileged to be in a business that allows us to work remotely when the need arises, so we'll do our best to make sure Doxpop is not a part of the problem.

If we do adjust anything about our support procedures, it will be noted in the yellow banner area at the top of our web site that we use for important announcements.

Update on 3/14/20:

As of today, we have taken preemptive measures to slow the spread in our community by encouraging most of our employees to work from home beginning on Monday, 3/16.

That means that beginning Monday most of our support staff will be answering phone calls, emails and chat requests from home. We tested this plan out on Friday and it seems to be working well, but please let us know via email if you are having any trouble reaching our phone support.

Don't hesitate to provide feedback if you have any thoughts on how this affects the quality of the support you receive. We are committed to our employee's health and supporting our public health officials, but as long as those two commitments aren't compromised, we're open to ideas about fine-tuning our support plan.