Friday, May 25, 2018

Doxpop offices will be closed in observance of Memorial Day.


A reminder that the Doxpop offices will be closed on Monday, May 28th in observance of Memorial Day.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help between over the holiday weekend:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically every day. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Tuesday morning.



Thursday, May 24, 2018

New! Your Doxpop Alerts are now displayed on the website!

Welcome to the NEW Doxpop Notifications Tab!


We are very excited to be rolling out the latest Doxpop feature to make your work just a little bit easier. 

By now you should be familiar with Doxpop's search watch and alert features for court cases, recorded documents & tax warrants
(If you are not familiar these features now is the time to find out!  These functions are included in every subscription, so give us a call at 866-369-7671 and we will be happy to show you!)

Now we've added to that feature by giving you the ability to review and manage all these alerts within the Doxpop website.

Where to find it? You'll find the notifications tab on the right, next to the help tab.
Notice the count of unread notifications.


Click the notification tab and you should find the interface to be very intuitive, so I'm just going to point a few basic things out:
  • You can open and review your notifications, mark ones you feel are important, and archive them once you are done. This functions very much like most email services.  
  • Use the filter field to find specific notifications using any of the information that would be contained in the notification, such as a case number or a party name. 



Click on an alert for the same details we provide in the emails:

  • You can then navigate between alerts using the previous and next arrows in the upper right.
  • Just as with the alert emails, you will have links within the notification details to take you directly to the related search or item. 



We hope you love this new feature and we think it has the potential for future enhancements. If you have any suggestions for this or any other Doxpop feature, please contact our support team by email at support@doxpop.com or give us a call at 866-369-7671.

Wednesday, May 23, 2018

E-filers- A small change to document descriptions

E-file users:


We made a small change to the way you enter filing and document descriptions to ensure your filings were being handed off to the court with all the information they need.

Here are the details:

The old way to enter the description of what you were filing in the document description field:
The old place to enter a filing description

Now, the required filing description is its own field after you select the filing type.

So when adding a document you will now select lead, then the filing type and then enter the filing description for your filing. i.e. "Motion to Squash". 
This is the information the clerk will see to know what specifically you are filing.  


Then proceed as before with selecting your file and document security. 

The document description field still exists but is no longer required. We will auto-complete it for you using the file name so you never really need to enter anything in there. 
Also, this is not a field the clerk will regularly review so the file name is fine. 


Then you can proceed to file as you always have. 

If you have any questions please feel free to contact support at support@doxpop.com or 866-369-7671

Lake County Court Case Information Begins to Arrive at Doxpop.


During the next few weeks, you may see cases from Lake County appear in your searches.

This is happening because we are receiving active cases from Lake County when they are updated. However, we won't have complete information from Lake County until early June, so please don't depend on the information until we announce the complete load of all history.

Here's the timeline:
  • Over the weekend of May 19-20, Lake County converted to the Odyssey case management system and Doxpop started receiving new and updated court case records.
  • We expect to receive the complete history of Lake County court cases of the weekend of 6/2-6/3. On 6/10, we will load the information into our database and complete history will be available.
  • E-Filing through Doxpop and other systems using the State EFM will not be available until early 2019. (This is a general date prediction- for a project this size, it may be fluid.)
We are very excited to finally be adding the last Indiana County to Doxpop's Court database! Keep an eye on this blog in early June for an announcement that the process is completed.

Monday, May 14, 2018

E-filers: A Change to Service Contact Attachment- We can rebuild it, we have the technology.


A slightly new approach to service contacts.


Since the State Court made changes to how private and public service contacts are managed we have strived to make things easier for our users. With this latest design release, we have made a big leap forward! The changes are slight but mighty as we will now automatically show your firm's private and public service contacts in one drop down saving you time-consuming mouse clicks.

You will see the biggest change when filing into an existing case:


Service Contacts when filing in an existing case.
First- 
One less pop-up window to open when you are attaching a service contact for your firm. We now present you with the service contact list right on the filing page.





Second-
You will now see all the service contacts associated with your firm, private and public.
Your private service contacts will list at the top and then below, indicated by the globe icon, your firm's public service contacts will be shown.
In addition, as we learn which service contact you use most, it will float to the top of the list.
Third-
When you do need to attach a public service contact that is not within your firm (i.e. opposing counsel) just select the 'Find a Public Service Contact' option and the Public Service Contact search window will appear.







You'll also see we now provide you with your firm's public service contacts in addition to the private contacts both when filing a new case and in our service contact tools section. 


New Case

Service Contact Tools