Friday, April 8, 2016

Oversized document fee rules changed. Let us know if you still have problems.

A couple of months ago, Doxpop started charging a $2 per page "pass-through" copy fee for oversized documents. (See below for what "pass-through" means)

This resulted in some complaints. We listened to them carefully and found that we agreed with many of the complaints, so with the assent of the Recorders, we have changed our approach to collecting oversized document fees. Here is the new rule:

  • For any document type except plat/survey, we only charge the oversized fee if the document was filed after 1/1/2004 and is larger than 10 X 16-1/2 inches. The date limit elminates documents that were scanned with older equipment that inflates the size, and the size limit allows plenty of margin beyond "legal size".
  • Any plats that exceed 10 X 16-1/2 inches will incur the oversized fee regardless of age.



More detail  on what "pass-through" means if you're interested: 

In the process of dealing with concerns about the copy fees, we learned that many Doxpop users don't understand that Doxpop doesn't keep this money. (If we did, we'd be rich!) Here's how copy fees work:

  • Every Indiana County Recorder's Office is required by state law to charge a copy fee of $1/page for documents legal size (8-1/2 X 14) and smaller. For larger documents, they must charge $2/page.
  • This fee is important because it funds a large part of the Recorder's Office. Without this revenue, taxes would increase.
  • Because Doxpop makes copies available to you online, Doxpop pays the recorders the same amount you would pay if you went to their office to obtain the document. This ensures that the taxpayers don't end up paying higher taxes to replace lost revenue due to the online service.

With two exceptions, Doxpop receives no revenue from the copy fees we charge. The two exceptions are:
  • The account level where Doxpop provides six searches per month at no cost. For these accounts, we charge $1 per page extra, because at these levels we have to cover significant credit card processing fees and support costs but have no income from search fees,
  • The lower volume paid accounts, where Doxpop charges less than $60/month in search fees. At these levels, we charge $0.35/page extra. In this situation, we still have to cover significant credit card fees and support costs, but the search fees help defray these expenses.

No comments: