Doxpop's Tax Warrant information is current as of 7:30 AM on Monday, September 25th. However, updates have not been applied since that time due to a technical issue. <b>The Court and Recorded Document data feeds are not affected by this outage.</b>
We're working hard to resolve this problem, and will post an update as soon as the data feed resumes!
Tyler Technologies (Indiana's EFM vendor) has notified us that there will be a brief outage in e-filing on Sunday, 2/26 between 11:00AM and 11:30AM.
Anyone who works in or around the justice system can't avoid knowing that despite the efforts of many good people, equal justice for all is a goal that we have not achieved. During December, you have a great opportunity to join the effort to make equal justice available in our community.
The Whitewater Valley Pro-Bono Commission is a non-profit organization based in Richmond, Indiana that provides free legal services in civil matters to people who can't afford to hire an attorney.
Right now, if you make a donation to support the Pro-Bono Commission, you can double the value of your donation. During the month of December, Doxpop will match any donation up to a total of $7,500. To double your donation, click on this link, and in the "Select a Campaign" box, choose "2022 Doxpop Matching Campaign."
Please take a moment to think about those who aren't enjoying the holiday season because they are struggling with a legal matter that is beyond their ability and resources. We know that many charities are making appeals at this time of the year, so you must choose how to use your own limited resources wisely. We hope that by doubling the value of your resources, we can persuade you to help those who seek justice.
Thank You!
As part of our work to make our site more user-friendly for all users we'll be utilizing more current features available in modern browsers.
This means to efficiently use our site you will want to make sure you are using a supported browser and using the most up-to-date version of it.
In general, we strive to support anything released in the last two years and that continues to be supported by its publisher. This means the following browsers are supported by Doxpop:
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at the right side of the Firefox toolbar, go to "Help", and select "About Firefox". The About Mozilla Firefox window will open.
For the past few months, Doxpop has been working to make the E-Filing portion of our site more accessible (learn more here). Our goal is to conform to WCAG 2, level AA guidelines near the end of October, and it's looking like we'll meet that goal.
We've been working on this project for months. Up to this point, you may have noticed subtle changes to provide better contrast, better labeling for icons and buttons, or changes to ensure that using your browser's zoom feature gracefully increases the size of all elements on our pages without scrambling the layout.
However, we're now at the stage of the project where we're releasing behavior updates that depend on current browser versions along with carefully reviewing keyboard navigation and labeling of the fields you fill out on each page making sure that if you opt to use your keyboard instead of a mouse to move through the fields, the ordering makes sense. This is a not-so-subtle change.
First, if you run into new error messages or issues, make sure your browser is up to date as some of the features we're adding in the background rely on current versions. This is typically found in the About or Help option in your browser's setting menu.
In particular, this means that if you've been using your tab key to quickly navigate while filing, and are the kind of user who moves very quickly through a filing, you should pay close attention over the next few weeks as some tab ordering may change on the pages you use.
We are also making sure our "action" buttons are consistently labeled to avoid confusion. For instance, in the past, we may have had a button labeled "done" in one place, and in another place labeled the button"save" to mean the same thing. These probably won't confuse you for more than a moment, but we want to make sure you know in advance of these minor changes.
The biggest changes to field layout and ordering are in our user and account administration pages, so the next time you need to do any administrative work in your account, slow down and take a second to re-orient yourself before you use the administrative tools.
Most of the changes we're making are intended to make it easier for users with visual impairment, colorblindness, or dyslexia to use our site. As we roll out these changes, we'd appreciate any feedback you can give us, especially if one of those conditions applies to you. It's one thing to meet a set of guidelines, but we'll know we've really made a difference if we hear that someone's work became a little easier.
Update: We have been notified that as of 1:30 EST on 10/5, this problem has been resolved.
We've been notified that the company that administers email addresses ending in aol.com and yahoo.com is rejecting emails from the system that sends notices for the Indiana e-filing manager. (In geekspeak, the efilingmail.tylertech.cloud domain is blacklisted by yahoo.)
What that means is that if Yahoo or AOL is your email provider, you may not have received your email notifications for filings submitted on or after Tuesday, 10/4.
Tyler Technologies is currently working with Yahoo to get this resolved, and we'll update this post as soon as that happens.
What to do in the meantime?
If you are a Doxpop customer, this is a great time to learn about the "notifications" tab in the top right corner of your screen. We are aware that email isn't always reliable, so we save all of your submission, acceptance, rejection and service notifications for you, and you can always find them in this section of our website. If you're new to the notifications tab, give our helpful support team a call at 866-369-7671 and they'll give you the quick tour so you're no longer dependent on email.
Doxpop wants to make your work easier, but more importantly, we want to help you do your best work.
Those goals come together nicely when we set out to automate methods that you may typically avoid because even though the method is better, it consumes too much time, forcing you to use a less effective but more expedient option.
Civil Process is one of the areas where some options are clearly more effective or appropriate, but may be cumbersome to manage. Over the last couple of years, we've been working to make all methods equally easy to use, so you can choose the best tool without hesitation.
On Friday, September 9th, several filers notified us that they were receiving "Electronic Service Undeliverable" messages when E-Filing.
This is a message that you will normally receive when you try to use E-Service to notify a party of a filing, but that party's email account rejects the message. In that situation, the correct action is to contact the party and let them know something is wrong with the email associated with their service contact and then either do a "service only" filing after they've corrected the problem, or provide them with a hard copy.
Unfortunately, Friday wasn't a normal day. On Friday, dozens of people received these messages because of a failure in the State's EFM, which sends the emails with service notifications. If you received one of these messages on Friday, it is very likely that the intended recipient's email is fine, and you just need to do a "service only" filing to re-send the documents now that the problem with the EFM is fixed.
To do a service-only filing, just locate the the case as you normally would to do a subsequent filing, and then in the third section of the e-filing screen, click on the "Switch to Service Only" button before uploading the same documents you filed when you got the "Undeliverable" message.
