Tuesday, October 4, 2022

Not receiving your notices from the E-Filing Manager? If you have an AOL or Yahoo email address, here's the explanation.

Update: We have been notified that as of 1:30 EST on 10/5, this problem has been resolved.

We've been notified that the company that administers email addresses ending in aol.com and yahoo.com is rejecting emails from the system that sends notices for the Indiana e-filing manager. (In geekspeak, the efilingmail.tylertech.cloud domain is blacklisted by yahoo.)

What that means is that if Yahoo or AOL is your email provider, you may not have received your email notifications for filings submitted on or after Tuesday, 10/4. 

Tyler Technologies is currently working with Yahoo to get this resolved, and we'll update this post as soon as that happens.

What to do in the meantime? 

If you are a Doxpop customer, this is a great time to learn about the "notifications" tab in the top right corner of your screen. We are aware that email isn't always reliable, so we save all of your submission, acceptance, rejection and service notifications for you, and you can always find them in this section of our website. If you're new to the notifications tab, give our helpful support team a call at 866-369-7671 and they'll give you the quick tour so you're no longer dependent on email.

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