Wells and Miami County Converts to Odyssey- Your Doxpop Access is Unaffected.

During the weekend of December 1st, the Courts in Wells & Miami County will convert to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Wells and Miami County court information through Doxpop will not be interrupted during this transition. Wells County e-filers, please read this post regarding e-file during the transition. 

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. This is longer than when this transition typically happens due to the holidays. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Wells or Miami County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 14th. After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Wells county e-filing: Important information while they transition to the Odyssey case management system.

Wells County will begin a transition to the Odyessy case management system on November 29th.

This transition will have a limiting effect on e-filing through the weekend. Here is the notice that was provided by the state court administration regarding this transfer:

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Beginning THU, NOV 29 at 4:00pm through SAT, DEC 1 at 1:00pm, you will be able to e-file only into Wells cases in which you have e-filed before. Filings into other cases or that open a new case will not be possible during this time.

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If you need to file into a Wells case and it does not pull up in e-file you will have to file it directly with the clerk. The same process will apply for any new cases.

This transition will only affect e-filing temporarily.

All other court case information and Doxpop features will remain unaffected. 

Doxpop offices will close 5pm EST Wednesday, November 21st in observance of Thanksgiving.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Thanksgiving break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Monday morning.

Our offices will re-open at 8am on Monday, November 26th. 

Keeping you on top of your court dates!

Introducing a new feature with the Doxpop Calendar.

Featured now on the 'court cases' tab at the top of the dashboard is the number of court calendar events you have scheduled for today and tomorrow*.

If you want more details or just want a quick way to get to the 'my calendar' page, just click on this spot and you will be taken directly to your calendar.

A couple things to note:

*On Friday and over the weekend Tomorrow will actually be Monday's count.
Also, this count does include canceled events so make sure you check the calendar before you run off to court.

For more about using the Doxpop calendars visit our help pages. 

If you have any questions feel free to contact us at support@doxpop.com or call us 8am-6pm EST at 866-369-7671

Putnam County Converts to Odyssey- Your Doxpop Access is Unaffected.

During the weekend of October 13th, the Courts in Putnam County converted to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Putnam County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Wabash County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and November 11th. After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Wabash County Converts to Odyssey- Your Doxpop Access is Unaffected.

During the weekend of September 22nd, the Courts in Wabash County will convert to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Wabash County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Wabash County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and October 22nd. After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Looking for the court calendar for a specific court?

In our last blog post about the updated look, I forgot to point out where we moved the court calendars, a feature many of you count on.

Previously, you could access a court calendar through the court cases tab where we listed all the courts and their coverage periods. To clean up the tab for our increasing number of mobile device users we removed that info from the tab itself but not from the site.

Now you can find that info, and table of counties, by clicking the Indiana map either on the welcome tab in the court case section or on the court case tab. Either link will open in a new window with the court coverage list (just scroll down), along with the link to the county details page you are used to.

We've got some new looks and some new tools!

Our developers have been doing some great coding to streamline your work and we now have some great new features ready for your use.

A much simpler look!

The first thing you may notice is how streamlined we've made each "tab" on our site. If you look below you'll see our new dashboard feature to the left (outlined in red) then in the middle if you want to know more about that particular service, just click the green bar. The search widget is in the same place but with our coverage map to the right. Want more details on coverage? Just click the map.

Let's talk about the exciting new feature- The Doxpop Dashboard

For each of the records services we offer you will now see a dashboard to the left of that service's 'tab'. This dashboard provides at-a-glance access to some of the things you care about most. This is pretty self-explanatory so we won't go into detail. Instead, just take a look at what dashboard for each of the three records services look like below:

Simply click the item on the dashboard and you will be taken right to the place were you can view related details.

We are also working on a dashboard for e-filers, so look for that useful addition in the near future!

These dashboards were developed based on customer feedback. We really appreciate our customers who have taken the time to suggest improvements. Keep 'those suggestions coming!

Update: Looking for the court calendar for a specific court?

See our blog post here. 

Should you ever have any questions about Doxpop's features and services, or you just want to give us a suggestion, email us at support@doxpop.com or give us a call at 866-369-7671.

New: Clear e-filing forms with just a push of a button!

You asked and we delivered! Now you can clear your e-filing forms with the click of a button on both the new filing and subsequent filing pages.

To do this simply use the [Clear this Form] button at the top of the filing area. 

New Case Page

Existing Case Page

Then just confirm that is what you want to do. 

A quick process will run to clear all of your selections and you can start again. 

The problem with fee calculations is ongoing, but we expect a fix Wednesday evening!

Update: We have been notified that the State is going to release a fix for this problem at 7 PM Wednesday evening (Sept 12th).

Back on September 4th, we learned that an update on the EFM (the State's side of the e-filing system) done over Labor Day weekend broke the fee calculations for all EFSPs.

The first communication from the State about this issue indicated that it might be fixed in the next weekend update, but that time has come and gone with no fix, so at this point, we're in the sad position of having to wait for someone else to finish a repair, with no prediction of when it will happen.

In the meantime, you can still e-file... Just ignore the incorrect fee calculations and file as you normally would. The clerks have been instructed by the State to include a manual step in their process that will correct the fees before the filing goes through.

Some important notes related to this issue:

• It doesn't happen with every case. Some cases will look fine.

• If you are paying for Sheriff's service on a civil filing, that payment will still show up in your initial fees. That means you can still use the first "Notice of Electronic Filing" email that you receive as proof of payment when you provide the papers to the Sheriff for Service.

• You can still access the details of your fees in the "My Electronic Filings" Page on the Doxpop system. The difference will be that the fees will not show up correctly until the case is accepted.  This is important if you need to be able to account for fees billed back to your client.

• The extra manual step will make processing harder for the Clerk's offices until this problem is resolved, so expect some delays in processing, and please be patient with the Clerks. This isn't their fault, and it is making their work difficult too!

• Appellate filings are not affected by this issue.

• If this problem has caused you to miss a deadline and you need to file an Affidavit of Inability to E-file per Trial Rule 86(N), take a look at the bottom of our previous post for a few details on where to find that rule.

As soon as we hear more about a final fix from the folks on the State side of the system, we'll provide an update. Hang in there!