Doxpop offices will be closed July 5th in observance of Independence day.

In observance of Independence Day, our offices will be closed Monday, July 5th.

Even though we are closed we understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the day. If you have a real emergency, please send an email to support@doxpop.com which contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Tuesday morning.

Priority Mail, Priority Mail Express, and USPS Address Verification now available with Delivery by Doxpop!

Doxpop's mail and sheriff's service feature, Delivery by Doxpop, is quickly becoming a favorite among our users and we're committed to making the feature even better with the addition of USPS Priority and Priority Express mail as well as USPS address validation!

Priority Mail and Priority Mail Express are perfect for those times when certified mail isn’t necessary but you'd still like the ability to track and verify the delivery of your package. Priority Mail services have several benefits:

• Provides tracking, often at less cost than certified mail.
• Provides a faster delivery window compared to first-class mail.
• Accommodates larger packages, allowing up to 2,498 pages.
• And yes, you can also send sheriff's service packets via priority mail giving you tracking and the ability for much larger filings, up to 828 pages, to be sent.
• If you need a signed return receipt for proof of service, that can be added so you get the equivalent of certified mail, but fast.

USPS Address Validation allows you to validate the mailing address you're sending service to with the USPS address database. This allows more reliable (faster) routing of your mail through the postal system and ensures your mailing meets the requirements for guaranteed delivery time via the priority USPS services. Scroll down to find some quick tips on these new features. Not already familiar with our Delivery by Doxpop features? Take a look at our previous posts about the service and how it can help your firm at the links below:

Delivery by Doxpop makes service as easy as it used to be.

Delivery by Doxpop: FAQ 

As always, we want your feedback! So if you have any comments or questions please don't hesitate to give us a call at 866-369-7671 or email us at support@doxpop.com

What you need to know to mail Priority Mail services:

When you select the Delivery by Doxpop option for a case party, you will now see Priority Mail and Priority Mail Express in the available options. If you select Priority Mail the available options will open and then you can select between having delivery confirmation or signature confirmation.

The USPS does require a validated address for all Priority Mail services so the address will automatically be placed in an editable state. Take a moment to verify the address is correct, and the most complete address you have. Then click the [Validate Mailing Address] button to run address validation. A pop-up will appear displaying the original address alongside the version of that address the USPS has in their database. Simply click the [Use USPS Address] button to update the address and get your green checkmark.

 

Using USPS Address Validation for other mailing types:

Since address validation is currently not required by the USPS on first-class or certified mail, we don’t require that you use the validation tool on those mailings. However, we still make it available for you and encourage you to use it to prevent delivery delays. If you select a service where it is not required you can access the tool by clicking on the pencil icon to edit the address. Then the [Validate Mailing Address] button will appear and you can use it to verify the mailing address.

Reminder- Doxpop offices will be closed May 31st in observance of Memorial Day

A reminder that the Doxpop offices will be closed on Monday, May 31st in observance of Memorial Day.

We understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help between over the holiday weekend:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically every day. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Tuesday morning.

Jefferson County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

 

Over the weekend of May 22nd, the Courts in Jefferson County were converted to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Jefferson County court information or your ability to e-file through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Jefferson County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and June 28th . After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Vermillion County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

Over the weekend of April 24th, the Courts in Vermillion County were converted to the Odyssey case management system, which means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Vermillion County court information or your ability to e-file through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Vermillion County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and May 24th . After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

LaGrange and Noble County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

  

Over the weekend of February 27th, the Courts in LaGrange and Noble Counties were converted to the Odyssey case management system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to LaGrange and Noble County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for LaGrange or Noble County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and March 29th. After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Did the intermittent e-file outage on Monday cause you to miss a deadline?

Beginning at roughly 10:10 AM on Monday, February 1st, we started to receive reports and noticed an increasing number of unexpected errors being returned by the State's E-Filing Manager, which is the central system that routes E-Filing submissions to each court. 

Doxpop promptly reported the issue to the State's vendor for this system, and  received confirmation they were "experiencing intermittent issues with filing submissions". We were notified at approximately 3:45 PM that they had resolved the issue and filings should be going through as normal. However, we have continued to see occasional problems.  

If these issues caused you to miss a deadline, please note that Trial Rule 87(J)(1)(c), essentially provides for a one-day extension when a lengthy e-filing system outage or issue prevents filers from meeting a deadline.

We expect that the Trial Courts will all be aware of the scope and timing of this outage via direct communication from Trial Court Technology. However, if the court you are working with requires an affidavit from Doxpop to attach as an exhibit to the motion described in TR 86(J)(1)(c), please let us know and we'll be happy to supply documentation in support of your motion. (Simply attaching a screen print of this blog post may be sufficient.)

On the appellate side, take a look at Rule 68(M)(1)(d), which appears to be nearly identical to the Trial Court rule on this topic.

Holiday Doxpop Closings. We're wishing all of you a great holiday season!

Doxpop offices will be closed for the following upcoming holidays:

Thursday, December 24th

Friday, December 25th

Friday, January 1st

That said, our support doesn't stop just because of the holidays. We understand that sometimes our users may have an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Christmas break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and a phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until we're back to the office.

Brown and Martin County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

 

Over the weekend of December 5th, the Courts in Brown and Martin Counties will convert to the Odyssey case management system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Brown and Martin County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:

• If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Brown or Martin County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
• When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
• When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
• If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 8th. After then, we'll be back to normal.

Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Indiana Public Service Contacts are not currently available

We noticed today that the state managed public service contact list has essentially disappeared from the e-file system. This list is managed by the state e-file manager and state court administration so we don't have any direct ability to resolve the issue. We've notified the state court administration of this issue.

If you rely on or use public service contacts you will notice they are no longer listed and no results are found when searching the public list. 

For attaching your own attorneys to filings you can still use private service contacts and if you don't have any listed please contact us and we help you get those set-up and explain why that is the ideal service contact to use. 

Not familiar with the difference between public and private service contacts see our past blog post here:
E-filing: E-service 101- Learn the basics of how e-service in Indiana works.

We'll update this post when we learn more or we see the issue has been resolved.