Tuesday, November 21, 2017

Need help with an urgent matter over the long Thanksgiving weekend? Here's how to reach us.

At Thanksgiving, one of the blessings we are most thankful for is our employees, who cheerfully spend their working days solving problems for other people. They are a joy to work with.

One way we express our gratitude is to make sure our support team enjoys some uninterrupted time with family & friends during holidays.

However, we understand that sometimes you have to deal with an emergency situation during holidays, and four days is a long time to go without support, so here's how to get help between 5PM on 11/22 and 8AM on 11/27:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email at 10AM, 2PM and 6PM every day. If you've got a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Monday morning.

We hope you have a great holiday and also get to spend some quality time with the people you enjoy. (Or some quiet time with a book if you're an introvert.)

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