Wednesday, July 14, 2021

State e-file manager updates their sending email address. Here's what you need to know:


We recently learned that the state e-file manager has updated the sending email address for the e-filing emails. The e-file system sending email address was previously 'efilingmail@tylerhost.net' and has been updated to 'no-reply@efilingmail.tylertech.cloud'. 

Generally, this won't affect how you file but you may want to check a few things.

Email sorting: 

If you utilize rules or labels in your inbox, you'll want to check if they look at the sender's email and then update those rules if needed. 

Email forwarding:

We know some of our users use auto email forwarding to send e-file emails to other people in their firm. You'll want to check if those rules look at the sender's email address and update those if needed. 

Email whitelisting:

We've long communicated the importance of making sure your firm's email system has certain domains whitelisted to ensure you don't miss these important emails by spam protection services. On that list, you will now want to make sure your email system includes the 'efilingmail.tylertech.cloud' domain. 

If you have any questions please feel free to give us a call at 866-369-7671


Friday, July 2, 2021

Doxpop offices will be closed July 5th in observance of Independence day.


In observance of Independence Day, our offices will be closed Monday, July 5th.


Even though we are closed we understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the day. If you have a real emergency, please send an email to support@doxpop.com which contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Tuesday morning.