Monday, December 31, 2018

Happy New Year! (And how to get help if it's not so happy so far.)


Doxpop's support staff will be heading for home an hour early (5 PM EST) on New Year's Eve, and we'll be closed all day on New Year's Day.

That means we won't be monitoring our phones or online chat between 5PM EST on December 31st and 8AM EST on January 2nd.

We understand that sometimes an emergency arises where you really need help during holidays. If you have a situation that can't wait, please send us an email with a brief description of your problem and a phone number where we can reach you to help. One of our managers will be checking email several times during New Year's Day to respond to emergencies.

Please be respectful when using this option, as our manager will have to cease his merrymaking in order to respond.

Have a great and safe celebration. We look forward to a great 2019 with all of you!

No comments: