Wednesday, February 21, 2018

Welcome Spencer County to e-filing! Now is the time to get your service contact attached to your cases.

On Wednesday, February 21st Spencer County joined the list of counties in the e-file system. 

We also welcomed  Lawrence Township and Washington Township Small Claims Courts in Marion County on Friday, February 16th.

This is just a reminder that if you have open cases in any of these courts now is the time to use our mass service contact attachment feature to get your private firm service contact attached to all your open cases. In addition to finding your open cases in these new counties, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.

For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Thursday, February 8, 2018

You can now attach your firm service contact to closed, as well as opened, cases in our batch attachment tool!

When we first introduced the batch service contact attachment feature you could only attach to open cases. Now you have the option to attach to open and/or closed cases!

We added the option to attach the contact of your choice to closed (disposed) cases because that may be even more important than attaching yourself to your open (pending) cases. 

When someone makes a filing on a previously disposed case where you are the attorney of record, there are typically two situations:
  1. You are still involved in this case and you want to ensure you get prompt notification of new filings.
  2. This is a case you are no longer involved in, but the clerk didn't process your motion to withdraw when it was approved.
In the second case, there is a danger that the new filer will attach your public service contact. Then, even if the clerk later removes you from the case, you won't be able to detach your service contact. Making sure you attach your chosen service contact to any case where you are the attorney of record ensures that you can also detach it later.

If you would like to know why life is easier when you control your service contact, take a look at this previous blog post: E-file Reminder: Make sure you control your service contact!

How to get there:

The batch attachment tool is still located in the 'E-filing Account Administration" on the e-filing tab:

Then click on additional tools in the Service Contacts section:

Now you can choose which case status you would like the process to attach your service contacts to:
Of course, if you happen to have a large caseload and choose closed or all cases this process may take some time. 

Monday, February 5, 2018

Brown County is now available in e-file! Get your service contact attached now.

On Wednesday, January 31st we welcomed Brown County to the list of counties in the e-file system. 

We also welcomed Beech Grove City Court (Marion County) on Friday, February 2nd.

This is just a reminder that if you have open cases in either of these courts now is the time to use our mass service contact attachment feature to get your private firm service contact attached to all your open cases. In addition to finding your open cases in these new counties, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.

For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Wednesday, January 31, 2018

New Search Option in Advanced Court Case Search

We've added an option to search by Case Title to our Advanced Court Case search:

This option should help when searching for guardianship cases. Often the Case Caption includes the name but the person is not listed as a Party on the case.

For example, "In Re. the Guardianship of John Doe" where John isn't listed as a case party. Our case search for John Doe won't return that case. Searching John Doe in the new Case Title Contains field will.

We hope you'll find many more uses for this new tool. Please don't hesitate to call us at 866-369-7671 with any questions. We also like to hear your suggestions, so feel free to offer those as well!

Monday, January 29, 2018

Montgomery County Courts move to Odyssey. Access to Court Records through Doxpop unaffected.

Over the weekend of January 27th/28th, the Montgomery County Courts converted to the Odyssey case tracking system, thus moving their data storage and administration to Indianapolis. 

This move does not significantly affect Doxpop users because Doxpop buys access from the State Court Administration to a real-time feed of court data from the Odyssey system. Our customers' access to court information will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a short period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for each County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page" for Montgomery County Courts you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for active cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these twice each day, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and the first week of February, after that, we'll be back to normal.
Finally, one deficiency in the Odyssey system from our perspective is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that Court Technology add this to the Odyssey data feed. If this information is important to you, please encourage the clerks you work with to tell the Indiana Office of Judicial Administration of your needs so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Sunday, January 28, 2018

Two new features available for e-filers!

This weekend, Doxpop added two new features for e-filers:

  1. Courtesy copies for documents, allowing you to send a copy of any document you file to any person with an email. A common use for this would be to send a copy of the document you are filing to your client or any other interested party who is not a service contact.
  2. Service contact history allows you to see when each service contact was attached to or detached from a case. This is useful when a question about service arises and you need to know whether a particular person was attached when a document was filed. 

Courtesy Copies:

Courtesy copies may be sent for any document. Specify email addresses for as many people as you wish in the area just below where you specify the party filing the document. By default, these people will receive the file-stamped copy when the document is accepted. If you also want them to receive the un-stamped document immediately when you file it, check the box next to "Also receive a Preliminary Copy."

Service Contact History:

To view the service contact history for a case, click on the button in the service contact area at the upper right corner of the subsequent filing screen:

The history will show you every service contact that was ever attached to the case, and when each was attached or detached:

Wednesday, January 24, 2018

E-file Reminder: Make sure you control your service contact!

It has now been a few weeks since the State Court Administration made the changes to service contacts we first told you about in December. (Click here to see that post)

Doxpop's support team has fielded many calls on the topic and we have some suggestions as well as additional tips to share with you.

MOST IMPORTANT- Avoid a headache by making sure you are in control of how you get service. 

While we go in depth in our previous blog post about your options, here are a few key points:

Get ahead of the game and attach the service contact you want to use before anyone else decides for you. 
  • If you choose to use your public service contact, you'll want to attach that service contact so you have the ability to remove it later if needed.
  • If you choose to use your private service contact, you (or someone else in your firm) are the only ones that can attach that so be sure to get it attached to the case before someone else attaches the public service contact. 

For new cases use our 'new case auto attach' to ensure the private contact is attached the moment the case is created. 

When filing an appearance on an existing case make sure you attach your preferred service contact at that time.

For cases that are already opened, you will want to get yourself attached to them now by using our batch service contact feature.

Here is a helpful how-to video!
Also, run this process each time a new county goes live

Need to remove your public service contact from a case and it won't let you?

The only people allowed to remove a public service contact are:
  • The user that attached the public contact originally.
  • The company that runs the E-Filing manager.

If you need a public service contact removed from a case, email our support team at with the case number and the contact to be removed. We will then provide you with instructions and a form that you will need to forward to the e-file manager via email for them to remove that contact.

How do I know the service contact attached on a case is a public service contact?

This is pretty easy: A public service contact will show the attorney's bar ID after the name. 

And lastly-

If you have any questions about service contacts or any other e-filing process we encourage you to first contact Doxpop support via email at or call us at 1-866-369-7671. Chances are you're not the first person to ask and if we don't know the answer we'll help find it.