Monday, March 1, 2021

LaGrange and Noble County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

  


Over the weekend of February 27th, the Courts in LaGrange and Noble Counties were converted to the Odyssey case management system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to LaGrange and Noble County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for LaGrange or Noble County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and March 29th. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Tuesday, February 2, 2021

Did the intermittent e-file outage on Monday cause you to miss a deadline?


Beginning at roughly 10:10 AM on Monday, February 1st, we started to receive reports and noticed an increasing number of unexpected errors being returned by the State's E-Filing Manager, which is the central system that routes E-Filing submissions to each court. 

Doxpop promptly reported the issue to the State's vendor for this system, and  received confirmation they were "experiencing intermittent issues with filing submissions". We were notified at approximately 3:45 PM that they had resolved the issue and filings should be going through as normal. However, we have continued to see occasional problems.  


If these issues caused you to miss a deadline, please note that Trial Rule 87(J)(1)(c), essentially provides for a one-day extension when a lengthy e-filing system outage or issue prevents filers from meeting a deadline.

We expect that the Trial Courts will all be aware of the scope and timing of this outage via direct communication from Trial Court Technology. However, if the court you are working with requires an affidavit from Doxpop to attach as an exhibit to the motion described in TR 86(J)(1)(c), please let us know and we'll be happy to supply documentation in support of your motion. (Simply attaching a screen print of this blog post may be sufficient.)

On the appellate side, take a look at Rule 68(M)(1)(d), which appears to be nearly identical to the Trial Court rule on this topic.

Wednesday, December 23, 2020

Holiday Doxpop Closings. We're wishing all of you a great holiday season!

Doxpop offices will be closed for the following upcoming holidays:

Thursday, December 24th

Friday, December 25th

Friday, January 1st


That said, our support doesn't stop just because of the holidays. We understand that sometimes our users may have an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Christmas break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and a phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until we're back to the office.



Friday, December 4, 2020

Brown and Martin County Courts Convert to Odyssey- Your Doxpop Access is Unaffected!

 


Over the weekend of December 5th, the Courts in Brown and Martin Counties will convert to the Odyssey case management system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Brown and Martin County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Brown or Martin County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and January 8th. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Indiana Public Service Contacts are not currently available

We noticed today that the state managed public service contact list has essentially disappeared from the e-file system. This list is managed by the state e-file manager and state court administration so we don't have any direct ability to resolve the issue. We've notified the state court administration of this issue.

If you rely on or use public service contacts you will notice they are no longer listed and no results are found when searching the public list. 

For attaching your own attorneys to filings you can still use private service contacts and if you don't have any listed please contact us and we help you get those set-up and explain why that is the ideal service contact to use. 

Not familiar with the difference between public and private service contacts see our past blog post here:
E-filing: E-service 101- Learn the basics of how e-service in Indiana works.

We'll update this post when we learn more or we see the issue has been resolved. 

Wednesday, November 25, 2020

Doxpop offices will close 5pm EST Wednesday, November 25th in observance of Thanksgiving.


We hope you all have some time this holiday to celebrate thanks, but we also know that emergencies happen. If you need assistance over the holidays, Doxpop Support will be periodically checking email at 
support@doxpop.com Thursday, November 26th through Sunday, November 29th. Our regular phone and instant messaging support will resume on Monday, November 30th.

Tuesday, November 17, 2020

Indiana Supreme Court issues new order related to Covid-19 and court operations


Court-related users of Doxpop should be aware of increased efforts by the Indiana Supreme Court to minimize risk to case participants and court employees across the state during the coronavirus pandemic. For the Court's most recent order, see this Order on Continued Emergency Actions. Visit this page for a list of Other Orders related to the Covid-19 Pandemic.