Wednesday, July 3, 2019

Reminder that Doxpop offices will be closed July 4th in observance on Independence day.


Even though we are closed we understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the day. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Friday morning.

Tuesday, June 25, 2019

Kosciusko and Dubois e-filing. Sorta fixed, but it's complicated....


Per Indiana Trial Court Technology:

"At this time, filings to initiate a new case can be submitted. However, attorneys who filed into existing cases on Monday, June 24, may experience problems. If the same case returns multiple times, you should not proceed with your filing."

Sigh! Here's what we think this means:

If you're initiating a new case, no problem! Proceed.

If you're submitting a subsequent filing on an existing case, then:
  • If you get the message "2 (or more) cases exist with this case number", stop and report it to us. We'll pass it along to the folks at Trial Court Technology and let you know when they've got it fixed.
  • If you get no message about multiple cases with that case number, then there's no problem. You can proceed normally.
We believe that very few filings will be affected by this, but thought you should know. As we mentioned in the notice yesterday, if this issue should cause you to miss a deadline, refer to Trial Rule 86(N) to learn about your options.

Update: At 2:10 PM, we received a message from the State indicating that all e-filing issues in Kosciusko and Dubois have been resolved.

Monday, June 24, 2019

Kosciusko and Dubois Counties Convert to Odyssey- Your Doxpop Access is Unaffected!

During the weekend of June 22nd, the Courts in Kosciusko & Dubois Counties converted to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Kosciusko and Dubois County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. This is longer than when this transition typically happens due to the holidays. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Kosciusko or Dubois County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and June 31st. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Monday, May 20, 2019

Whitley and Sullivan Counties Convert to Odyssey- Your Doxpop Access is Unaffected.

During the weekend of May 18th, the Courts in Whitley & Sullivan Counties converted to the Odyssey case tracking system, this means their Case Management System is now administered by Indiana Trial Court Technology.

This move does not affect Doxpop users because Doxpop buys access to a real-time feed of court data from the Odyssey system from the Division of State Court Administration. Your access to Whitley and Sulivan County court information through Doxpop will not be interrupted during this transition.

A few of the services we provide will look odd during the transition because there will be a four-six week period when both the old data and the new data are available. This is longer than when this transition typically happens due to the holidays. In particular:
  • If you use the personal calendar feature to keep track of hearings connected to your Bar ID, you will see two colors for Whitley or Sullivan County on your calendar. Every event will be available, but the older cases will have a different color from the newer cases. When we complete the merge process, these will go back to being a single color.
  • When you look at our "County Details Page", you will find two entries for each court until the merge is complete.
  • When you are doing searches, you will find two entries for some cases. This is because while we are loading the information from Odyssey, we will also be maintaining the old data until the operation is complete to ensure you don't miss anything. When you see two case entries, please look at both to ensure you have the most current information.
  • If you use any of our "watch" services to keep an eye on cases or people of interest, we will be moving those watches over so they point to the cases and people that are a part of the Odyssey data feed. We run a process to convert these every hour, but it is possible for notification of events to slip through the cracks between conversion runs so you may want to periodically do a manual check between now and June 23rd. After then, we'll be back to normal.
Tax warrants will not be affected at all by this transition.

Finally, one deficiency in the Odyssey system is that financial information is not exported in their data feed, so that detail will not be available after the transition. We regularly ask that TCT add this to the data feed, but so far, we are told that it is not allowed because the clerks using the Odyssey system have requested that TCT not make that information available to us. If this information is important to you, please encourage the clerks you work with to tell TCT differently so we can get the information back online.

As always, we are available to answer any questions in person, so don't hesitate to call support at 866-369-7671 if you have any questions.

Friday, May 17, 2019

Welcome Clinton & Pike County to e-filing! Now is the time to get your service contact attached to your cases.


On Friday, May 17th, both Clinton & Pike County joined the list of counties in the Indiana e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Clinton and/or Pike county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Monday, April 22, 2019

Welcome Howard County to e-filing! Now is the time to get your service contact attached to your cases.


On Monday, April 22nd, Howard County joined the list of counties in the Indiana e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Howard county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below:

Thursday, April 11, 2019

E-filers: A much more friendly and feature packed 'My Electronic Filings' page is here!


The My Electronic Filings (MEF) page has gotten a new look and new features.

If you haven't used this page before, make sure you take a look next time you're logged in! It's the second option down in the e-filing tab. Here's what we changed:

First, a new layout that we feel is much easier to follow and read. Each envelope can be collapsed and expanded to hide or view details, meaning a much less crowded page. The search criteria have not changed, and the 'filter' field at the top right still allows you to quickly locate a filing by entering any word or phrase displayed in the envelope details.

When you first visit the page you'll notice we default to all the envelopes being 'collapsed'. To see the details and documents for an envelope just use the small triangle icon to the left to expand or collapse document details. If you want all envelopes to be expanded or collapsed, use the icon in the header.

In addition to the new look making the page easier to scan visually, we added a few features that our users have requested. Some new features you will find:

  • For new cases, the location (county) the case was submitted to will show in the case number/name field until the envelope is accepted and a case number assigned. We added this because we have found that a regular mistake people make is selecting an adjoining location from the drop-down list during initial filing.
  • In the details, we now display the document's security setting so you can now double check that you marked that filing as confidential. 
  • Color coding highlights filings that may need attention. 


What do you think of this updated page? Have a suggestion of your own? Let us know by emailing support@doxpop.com.