Friday, January 9, 2015

Details on the problems with Hendricks County Recorded Documents

Doxpop is currently working to repair a problem with Hendricks County Recorded Documents on our system. In brief, an large update received from the county just before midnight on January 6th contained changes to tract names for over 200,000 documents that we were not able to load.

Fortunately, all recorded documents still appeared in any search result that was not based on a tract name. However, any search done using a tract name on or after January 7th may have returned incomplete results, and should be run again after we have fixed the problem.

We are currently testing a solution for the problem and expect to deploy the fix over the weekend. When this is complete, we'll post a second notice to give you the "all clear".

If anyone has to do extra searches because of this problem, please let us know and we'll add an equal number of free searches to your account. Our apologies for this serious inconvenience!

Note: Court Records are unaffected by this problem. The issue is limited to documents filed with the Recorder's office.


2 comments:

Anonymous said...

now even more claims for people using doxpop,good thing the people searching in India are getting paid peanuts.quantity over quality.

Nick Fankhauser said...

Not sure I understand this comment. Sounds like you're unhappy, but since you're also anonymous, there's not much I can do to learn more. Care to elaborate, or better yet, give me some contact information so we can talk? I can be reached at nickf@doxpop.com or by calling our toll-free number at 866-369-7176 and asking for Nick. Any civil discussion is welcome. That's how we learn.