Sunday, September 1, 2019

About that lengthy outage on Saturday, August 31.


On Saturday (8/31/19) Doxpop had an extended outage of all of our services from roughly 9:00AM to 10:30 PM.

The root cause was an outage in Amazon's cloud computing service that affected many of their customers. However, after Amazon restored their service, we found that our database files had been corrupted, which meant a busy day for our operations team as they worked to restore our services.

For the most part, everything is back to normal now. All of the public records information for Court, Land Records and Tax Warrants are in good shape. E-filing is also functioning fine. The only loss of data was for some of our customer transactions that occurred between 5AM and 9AM on Saturday morning. We'll be following up with a few customers on Tuesday about that, but the damage was minor. Let us know if you see anything we ought to check out on your account that happened during the window from 5AM-9AM Saturday.

Since the courts were closed and it was a holiday weekend, we don't anticipate any issues with e-filers missing deadlines. However, if we're wrong, and if you missed a filing deadline on Saturday, remember that Trial Rule 86(N) provides a remedy for inability to e-file, and don't hesitate to contact us if you need an affidavit to back up your claim under that rule.

Our apologies to anyone who was inconvenienced by this outage! We know you have come to depend on us for reliable service and we work hard to never let you down, but every once in a while we have a really bad day, and Saturday was one of those days.