Tuesday, August 20, 2019

Subsequent e-filing on JC case types not available on Tuesday, 8/20.


Update: On Wednesday, 8/21 we have confirmed that the fix for this problem is in place, and JC cases are back to normal.

Several E-filers have reported problems with filing on JC case types today (Tuesday, 8/20.) 

Doxpop was not able to locate a problem in our system. We then inquired with Indiana Trial Court Technology and the vendor that maintains the State's part of the e-filing system. They responded that this issue is due to a misconfiguration in their system at the State level and have promised it will be fixed tomorrow morning. 

If this delay will cause you to miss a deadline, please take a look at Trial Rule 86(N)(1) "Indiana E-Filing System Failures". Specifically, 86(N)(1)(c). The quote (with highlighting added by us) from the State's vendor below should give you reasonable substantiation:


"Case #7230829has been updated.
Assigned To: XXXXXX XXXXXXXX
Status: Open

Description of Issue: IN-PROD Getting case type error on subsequent filing

Support Notes: We have diagnosed as related to configuration. We have escalated to our development or implementation team to take corrective action.You should see the change by tomorrow after the nightly cache flush. This affects all JC case types.

Thank you,
XXXXXXX
Online Support Case: 7230829"

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