Monday, December 31, 2018

Happy New Year! (And how to get help if it's not so happy so far.)


Doxpop's support staff will be heading for home an hour early (5 PM EST) on New Year's Eve, and we'll be closed all day on New Year's Day.

That means we won't be monitoring our phones or online chat between 5PM EST on December 31st and 8AM EST on January 2nd.

We understand that sometimes an emergency arises where you really need help during holidays. If you have a situation that can't wait, please send us an email with a brief description of your problem and a phone number where we can reach you to help. One of our managers will be checking email several times during New Year's Day to respond to emergencies.

Please be respectful when using this option, as our manager will have to cease his merrymaking in order to respond.

Have a great and safe celebration. We look forward to a great 2019 with all of you!

Friday, December 21, 2018

Merry Christmas from all of us at Doxpop. Here is when we'll be closed for the holiday.


Doxpop offices will be closed Monday, December 24th and Tuesday, December 25th for the Christmas holiday,

With that said, we understand that sometimes you have to deal with an emergency situation during a holiday so here's how to get help over the holiday:

We will not be monitoring phone lines, so you must use email. One of our managers will be checking email periodically throughout the Christmas break. If you have a real emergency, please send an email to support@doxpop.com that contains a brief description of the problem and a phone number we can call to reach you.

Please be respectful when using this option. It's for real emergencies that can't wait until Wednesday morning.

Our offices will re-open at 8am EST on Wednesday, December 26th. 


Wednesday, December 12, 2018

Welcome Lake County to e-filing! Now is the time to get your service contact attached to your cases.


On Wednesday, December 12th Lake County joined the list of counties in the Indiana e-file system. 

This is just a reminder that if you have open cases in any of these courts now is the time to use our batch service contact attachment feature to get your preferred service contact attached to all your cases. In addition to finding your Lake county cases, this will catch any other open cases you may not have your private service contact attached to yet in any e-filing county.

We have a quick video showing you how it works if you click on this link.
Note: Public service contacts are now available in your service contact tools as well!


For more information about how private and public service contacts may affect you, visit our initial and follow up blog posts linked below: