Monday, September 10, 2018

The problem with fee calculations is ongoing, but we expect a fix Wednesday evening!


Update: We have been notified that the State is going to release a fix for this problem at 7 PM Wednesday evening (Sept 12th).

Back on September 4th, we learned that an update on the EFM (the State's side of the e-filing system) done over Labor Day weekend broke the fee calculations for all EFSPs.

The first communication from the State about this issue indicated that it might be fixed in the next weekend update, but that time has come and gone with no fix, so at this point, we're in the sad position of having to wait for someone else to finish a repair, with no prediction of when it will happen.

In the meantime, you can still e-file... Just ignore the incorrect fee calculations and file as you normally would. The clerks have been instructed by the State to include a manual step in their process that will correct the fees before the filing goes through.

Some important notes related to this issue:
  • It doesn't happen with every case. Some cases will look fine.
  • If you are paying for Sheriff's service on a civil filing, that payment will still show up in your initial fees. That means you can still use the first "Notice of Electronic Filing" email that you receive as proof of payment when you provide the papers to the Sheriff for Service.
  • You can still access the details of your fees in the "My Electronic Filings" Page on the Doxpop system. The difference will be that the fees will not show up correctly until the case is accepted.  This is important if you need to be able to account for fees billed back to your client.
  • The extra manual step will make processing harder for the Clerk's offices until this problem is resolved, so expect some delays in processing, and please be patient with the Clerks. This isn't their fault, and it is making their work difficult too!
  • Appellate filings are not affected by this issue.
  • If this problem has caused you to miss a deadline and you need to file an Affidavit of Inability to E-file per Trial Rule 86(N), take a look at the bottom of our previous post for a few details on where to find that rule.
As soon as we hear more about a final fix from the folks on the State side of the system, we'll provide an update. Hang in there!

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